This role is in support of Cencoras global logistics and storage services marketed through our World Courier business.

Responsibilities:

• Delivers day-to-day customer service for clinical trial logistics requests updates and inquiries in accordance with established procedures service levels and quality requirements

• Prepares study-related documents site materials shipment records and other required forms using approved templates checklists and current process requirements

• Coordinates with country operations clinical teams sites and approved external contacts to confirm service needs obtain missing information and communicate next steps

• Resolves routine to moderately complex inquiries related to documentation request status system access and service execution within defined guidelines

• Reviews system records and documents for missing information inaccurate entries and outdated templates and completes approved corrections or escalates for resolution

• Maintains complete records version-controlled documents approvals and audit notes in required systems and repositories to preserve compliance and traceability

• Prepares status updates exception summaries and service communications to support issue follow-up clean handoffs and consistent customer service delivery

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Requirements:

• High School Diploma/GED or equivalent experience required

• Associates degree in life sciences clinical research business administration customer service logistics or a related field preferred

• 3 years of experience in customer service clinical trial support clinical logistics coordination or a related field required

• Certification in Good Clinical Practice IATA Dangerous Goods Regulations or customer service/process improvement or equivalent certification preferred

• Fluent English communication skills both written and verbal - must have

• Willingness to work in rotational shifts including9:00 AM 6:00 PMand1:00 PM 9:00 PM Monday-Saturday

• Fully on-site availability required

• Excellentcustomer service orientationwith the ability to build trust and maintain strong relationships with clients

• Stronginterpersonal skillsand the ability to work effectively with internal and external stakeholders

• High level ofattention to detailand accuracy in handling customer requests documentation and follow-up

• Ability to work in afast-paced and time-sensitive environmentwhile managing multiple priorities

• Strongorganizational and time management skills

• Ability to handlechallenging customer situationswith empathy professionalism and diplomacy

• Goodadaptability and flexibilityin response to changing business needs and operational requirements

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned