Senior Customer Service Executive
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Monthly Salary:
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Job Summary
Key Job Responsibilities
To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches.
Promote and maintain positive relations with all contacts customers and potential customers
Achieve desired level of productivity to meet & contribute towards branch profitability targets.
Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
Conduct promotional activities for marketing and drive referral programs for customer acquisition
Responsible to handle day to day transactions and valuables.
Maintain all data and records related to daily transactions
Retain customers by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being
Knowledge Skills & Attributes
Result Orientation
Customer Service & Retention Focus
Digital Mindset
Relationship Building
Process Knowledge/ Orientation
Effective Time Management
Cross Selling / Upselling Skills
Business Development
Communication Skills Proficiency in local language and English
Role Requirements
Educational Qualification Graduate
Experience 1 year experience in lending / financial services
Required Experience:
Senior IC
About Company
Muthoot FinCorp is one of the leading NBFCs that offers hassle free & instant online gold loans for every need! Avail instant online ✓Gold Loan ✓Small Business Loan ✓Two Wheeler Finance ✓Used Car Loan ✓Home Loan. Apply, and get quick loan approvals.
