Senior Content Engineer

Are you a Technical Writer or Content Engineer who enjoys working at the intersection of documentation technology automation and AI In this role youll shape how complex SaaS product knowledge is created structured published and consumed by both people and AI systems. Youll own documentation strategy across key product areas while working closely with Product Engineering Design Support Customer Success and other teams. Youll bring experience in technical writing docs-as-code content architecture structured authoring CI/CD content automation LLMs RAG and AI-assisted workflows to build documentation that is accurate discoverable reusable and ready for the next generation of AI-powered experiences.

• Lead documentation strategy and execution across assigned SaaS product areas ensuring content is clear accurate consistent and customer-focused.
• Define and improve information architecture content models structured content and documentation standards to make knowledge scalable and reusable.
• Build and maintain AI-ready content including agent instructions prompt libraries reusable skills and workflows that help AI systems find and use product knowledge effectively.
• Partner with Product Engineering Design Support Customer Success Training Implementation and Marketing teams to embed documentation into the product development lifecycle.
• Build and improve automated documentation workflows covering content testing validation publishing deployment and quality assurance.
• Use customer feedback analytics and content performance data to continuously improve documentation quality findability freshness and overall customer experience.

• 710 years experience in technical writing content engineering or product documentation ideally within a complex software/SaaS environment.
• Strong experience defining documentation strategy information architecture content models and content standards across products or domains.
• Proven experience with Docs-as-Code Git/GitHub structured authoring XML/DITA and modern documentation workflows.
• Experience with documentation automation and CI/CD including publishing testing validation and deployment workflows.
• Understanding of AI/LLM concepts RAG AI-assisted content workflows and agent-based workflows with an interest in how content is consumed by AI systems.
• Strong technical writing and editing skills with the ability to turn complex technical concepts into clear concise customer-focused content.
• Strong collaboration skills and experience working with Product Engineering Design and other cross-functional stakeholders.

• Experience with MadCap Flare AWS CodeBuild GitHub Actions Vale Figma Pendo or similar tools.
• Experience creating in-product content including tooltips onboarding guidance contextual help and other product experiences.
• Experience with scripting using Python Bash or JavaScript to improve content operations.
• Experience designing prompt libraries agent skills or AI-powered documentation workflows.
• Familiarity with WCAG/accessibility semantic markup schema design and content analytics.
• Experience mentoring technical writers or influencing documentation practices across an organization.

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligentsEEO PolicyandUS EEOCs Know Your Rights. We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at