Senior Business Development Manager US

Impact you can create

At Freshworks we build software that delights businesses and their customers. As an Account Development Lead you wont just follow a scriptyou will act as the strategic vanguard of our regional expansion. Operating in a fast-paced high-growth environment your learning agility will allow you to quickly master our diverse product suites and translate technical capabilities into high-impact business solutions. By driving our outbound engine you will:

• Accelerate Predictable Revenue: Transform cold accounts into a high-velocity sales pipeline by identifying researching and opening doors within strategic enterprise accounts.

• Elevate the Brand: Act as the face of Freshworks executing creative tailored multi-channel campaigns that capture the attention of high-profile executive personas.

• Bridge Strategy and Execution: Partner cross-functionally with Marketing Product and Account Executives feeding real-world market intelligence back to the business to sharpen our Go-To-Market strategies.

• Master Complex Ecosystems: Rapidly adapt to changing regional nuances and market dynamics ensuring our positioning remains relevant and highly competitive.

R&R

• Strategic Prospecting & Pipeline Generation: Conduct deep rigorous research on target accounts within your assigned region to map stakeholder hierarchies and build a healthy sustainable sales pipeline.

• Advanced Opportunity Qualification: Move beyond basic transactional calling by leveraging advanced sales qualification frameworks (BANT MEDDIC) to rigorously evaluate prospect needs pain points budget and decision-making structures.

• Multi-Channel Outbound Execution: Initiate high-impact conversations with economic buyers and decision-makers through structured cold calling social selling and highly creative personalized email campaigns.

• Cross-Functional Collaboration: Partner closely with regional Account Executives to ensure seamless opportunity handoffs co-develop account-penetration strategies and align on pipeline goals.

• Product Pitching & Presentation: Confidently present Freshworks product capabilities via compelling custom demonstrations and presentations mapping software features directly to corporate pain points.

• Data Hygiene & Operational Excellence: Meticulously update CRM records capture precise minutes of meetings track core sales metrics and use data to continuously optimize your daily sales activities.

Qualifications :

Skills

• Learning Agility & Tech Curiosity: A natural curiosity and proven ability to rapidly learn complex SaaS technologies internalize product architectures and adapt to evolving product lines.

• Adaptability & Resilience: High emotional intelligence with the psychological stamina to handle rejections manage multiple competing priorities and thrive in a fluid performance-driven environment.

• Consultative Framework Mastery: Mastery of active listening and open-ended questioning techniques to peel back operational layers identify hidden customer pain points and apply BANT/MEDDIC criteria naturally.

• Cross-Functional Communication: Exceptional written and oral communication skills with the ability to build rapport effortlessly with internal stakeholders cross-functional peers and C-level prospects.

• Modern Sales Stack Fluency: Highly proficient in leveraging standard prospecting intelligence tools (e.g. LinkedIn Sales Navigator ZoomInfo DiscoverOrg) and modern CRM architectures to maximize outbound efficiency.

• Regional & Cultural Nuance Awareness: A sharp understanding of regional market dynamics and buyer psychology to tailor communication styles across diverse territories.

Qualifications

• Professional Experience: 2 to 7 years of successful customer-facing experience in a sales business development or inside sales role.

• Domain Background: Prior experience operating within a B2B SaaS product company or a relevant fast-paced technology domain is highly preferred.

• Work Setup: Full willingness and commitment to working in-office 5 days a week to foster high collaboration real-time mentorship and team energy.

• Proven Track Record: A documented history of consistency in meeting or overachieving outbound pipeline quotas activity metrics and revenue targets.

• Core Competency: Strong foundational capability in running executive presentations executing high-volume cold outreach and maintaining meticulous administrative pipeline accuracy.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time