Senior Atlassian Jira JSM Developer

Senior Atlassian Jira / JSM Developer

Location: Chennai
Work Mode: Work from Office (WFO)
Shift: General Shift
Experience: 8 Years
Role Level: Senior Developer / Technical Lead

Job Summary:

We are looking for an experienced Senior Atlassian Jira / Jira Service Management (JSM) Developer with strong hands-on expertise in Jira Software Jira Service Management Confluence Jira Automation REST APIs integrations ScriptRunner/Groovy and Atlassian Marketplace applications.

The candidate will be responsible for the end-to-end implementation customization development integration testing deployment enhancement and production support of Jira/JSM solutions in an enterprise environment.

The ideal candidate should have strong knowledge of ITSM/ITIL processes and experience integrating Jira/JSM with enterprise applications such as Oracle HRMS/Oracle Fusion Microsoft Teams and other ITSM/business systems.

Key Responsibilities

• Configure customize develop and support Jira Software and Jira Service Management (JSM).
• Design and implement Jira/JSM workflows screens fields schemes permissions roles notifications and automation rules.
• Configure JSM request types customer portals queues SLAs approvals and ITSM processes.
• Gather business and technical requirements and translate them into scalable Jira/JSM solutions.
• Develop and maintain REST API webhook and enterprise system integrations.
• Implement inbound outbound and bidirectional data synchronization between Jira/JSM and external systems.
• Work with Atlassian Marketplace applications such as Getint or equivalent integration tools.
• Support integrations with Oracle HRMS/Oracle Fusion Microsoft Teams and other enterprise applications.
• Develop and maintain automation using Jira Automation ScriptRunner/Groovy APIs and webhooks.
• Troubleshoot Jira JSM workflow automation and integration issues and perform root-cause analysis.
• Perform development unit testing integration testing deployment documentation and post-production hypercare.
• Work closely with business stakeholders application teams and internal IT teams on projects and enhancements.
• Leverage Jira-native capabilities and Marketplace solutions before considering custom development.
• Support Jira/JSM production environments and participate in incident and problem resolution.
• Maintain technical documentation configuration documentation and integration specifications.

Required Technical Skills

• Strong hands-on experience with Jira Software and Jira Service Management (JSM).
• Experience with Confluence.
• Strong knowledge of:
• Jira Workflows
• Schemes
• Custom Fields
• Screens
• Permissions and Roles
• Notifications
• Request Types
• Customer Portals
• Queues
• SLAs
• Approvals
• Strong experience with Jira Automation.
• Hands-on experience with REST APIs and Webhooks.
• Experience with ScriptRunner and Groovy.
• Experience with Atlassian Marketplace applications preferably Getint or similar tools.
• Knowledge of Jira Assets / CMDB.
• Experience with Jira-to-Jira and external system integrations.
• Knowledge of Atlassian Forge is an advantage.
• Experience working with APIs and enterprise application integrations.

ITSM / ITIL Knowledge

Strong understanding of IT Service Management processes including:

• Incident Management
• Service Request Management
• Problem Management
• Change Management
• Knowledge Management
• Service Level Management
• Asset and Configuration Management
• ITIL practices and processes

Integration & Security Skills

The candidate should have experience with API-based integrations involving:

• Data exchange and synchronization
• Data validation and enrichment
• Workflow automation
• REST APIs
• Webhooks
• Authentication and authorization

Knowledge of the following is required:

• OAuth 2.0
• API Tokens
• RBAC
• Secure API Design
• HTTPS/TLS
• Secure Credential Management

Experience & Qualifications

• 8 years of overall IT experience.
• Minimum 5 years of hands-on experience with Jira/JSM.
• Proven experience in end-to-end Jira/JSM implementation customization integration enhancement and production support.
• Experience working with enterprise customers and cross-functional IT teams.
• Bachelors degree in Computer Science Information Technology Engineering or a related discipline.
• Atlassian Jira/JSM certifications are an advantage.
• ITIL certification is an advantage.
• Knowledge of Python Java or similar programming languages is an advantage.

Key Competencies

• Strong technical expertise in Jira and JSM.
• Strong API and integration development skills.
• Excellent troubleshooting and root-cause analysis capabilities.
• Ability to independently analyze requirements and design scalable solutions.
• Strong understanding of enterprise ITSM processes.
• Excellent stakeholder communication and documentation skills.
• Ability to work independently as well as collaboratively with technical and business teams.
• Ability to manage the complete lifecycle of development integration testing deployment and production support.