Senior Associate, Cross Border (KAM)

Razorpay is one of Indias leading full-stack financial technology companies powering the way businesses move manage and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - weve since grown into a fintech powerhouse driving Indias digital payment revolution.

Razorpay powers millions of businesses with a smarter scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation smart payouts and predictive financial insights we are embedding intelligence across our stack to make money movement faster safer and more close collaboration with ecosystem partners - including banks networks regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India Singapore and Malaysia our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem thats redefining how money moves across Asia.

Today that ecosystem supports everyone from early-stage startups to some of Indias largest enterprises enabling them to accept process and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180 billion in annualized transactions powering leading businesses like Airbnb Facebook WhatsApp Airtel CRED BookmyShow Zomato Swiggy Lenskart Mirae Asset Capital markets Indian Oil National Pension Scheme - and over 100 of Indias unicorns. With strong roots in India and growing operations in Southeast Asia we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC Peak XV Partners (formerly Sequoia Capital India & SEA) Tiger Global Ribbit Capital Matrix Partners MasterCard and Salesforce Ventures having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments) Curlec (Malaysia expansion) BillMe (digital invoicing) and POP (rewards-first UPI) - along with earlier moves in fraud prevention payroll and lending have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay ownership is our oxygen - you own what you build with no micromanagement or red tape just the runway to make your ideas fly. Learning is a lifestyle - if youre curious youll feel at home here. People > Pedigree - we hire for attitude hustle and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say thank you. Guided by our values of Customer First Autonomy & Ownership Agility with Integrity Transparency Challenging the status quo and a strong belief that Razorpay grows with Razors youll be part of a 3000 strong team building not just products but the financial infrastructure of the future.

About the Role

As part of Razorpay MoneySavers Account Management team you will own a portfolio of merchants driving retention customer success and business growth. You will build trusted relationships with startups enterprises and SMBs proactively solving business challenges while identifying opportunities for cross-sell upsell and referrals. This is a high-ownership role where success is measured by customer outcomes portfolio growth and long-term partnerships.

Roles and Responsibilities

Manage and grow a portfolio of merchant accounts serving as the primary relationship owner throughout the customer lifecycle.

Build trusted relationships drive retention resolve escalations and identify opportunities for revenue & volume growth.

Become a product expert and advise merchants on the best MoneySaver solutions for their business needs.

Drive customer success by improving product adoption customer satisfaction and long-term account health.

Collaborate with cross-functional teams to deliver a seamless customer experience and improve operational efficiency.

Generate portfolio growth through cross-selling upselling and customer referrals.

What We Are Looking For

3 to 5 years of experience in Sales Account Management Customer Success or a similar client-facing role in fintech SaaS or payments.

Track record of driving customer retention expansion and revenue growth. Experience managing relationships with senior business stakeholders and decision-makers.

Business acumen to understand customer needs and recommend the right solutions. Analytical mindset with experience using CRM tools and customer insights to make decisions.

Willingness to travel and meet customers to build long-term partnerships. Eagerness to leverage AI to optimize workflows drive merchant success and utilize data-driven insights.

Self-driven organized and comfortable working in a fast-paced high-growth environment with a high sense of ownership.

Nice to Have

Experience working in a fintech or payments company.

Familiarity with SQL dashboards or BI tools to pull and analyze customer data. MBA or background in finance economics or business.

Location: Bengaluru India.