Senior Associate Channel Execution (AJO)

Job Summary

The Senior Associate - Channel Execution is part of the Marketing Services organization which enables marketing campaigns customer communications and customer engagement initiatives through campaign management audience management and channel execution. Within Marketing Services Channel Execution builds tests deploys and optimizes customer communications and digital experiences across channels.
Working independently the role executes email communications customer journeys and digital experiences by configuring content templates offers personalization and decision logic. The role translates business requirements into execution-ready solutions partners with business and technical stakeholders resolves delivery issues and improves execution quality efficiency and customer experience.

Essential Job Functions

• Independently configure test deploy monitor and support customer communications journeys and digital experiences across channels. Build and maintain content templates offers personalization decision logic and other execution components aligned to business requirements and channel standards. - (35%)
• Execute testing and optimization activities across customer communications and digital experiences. Analyze results identify performance opportunities troubleshoot content and delivery issues and recommend improvements that strengthen customer experience execution quality and operational efficiency. - (25%)
• Partner with business and technical stakeholders to understand objectives translate requirements into execution-ready solutions evaluate channel considerations coordinate delivery and provide recommendations that support accurate and timely customer communications journeys and digital experiences. - (20%)
• Apply working knowledge of marketing technologies channel platforms journey capabilities content management and digital marketing practices. Support the testing implementation and adoption of new capabilities features and workflow improvements that increase execution effectiveness and scalability. - (10%)
• Apply channel execution controls governance practices quality standards and risk requirements. Lead identification and resolution of execution issues while ensuring customer communications and digital experiences are accurate compliant and aligned with business and customer experience expectations. - (10%)

Minimum Qualifications

• Bachelors Degree in Marketing Marketing Information Systems Business Communications Digital Media Information Systems Computer Science or a related field.
• 2-3 years of experience executing marketing campaigns digital marketing customer communications content publishing website management customer engagement programs or related functions including independent ownership of assigned work and deliverables.
• 1 years of experience using an enterprise email marketing automation customer engagement journey orchestration or campaign execution platform to build test deploy monitor or optimize customer communications.
• 1 years of experience configuring and delivering digital content personalized communications customer journeys website experiences mobile experiences or related customer engagement activities using content management digital experience or channel execution technologies.
• 1 years of experience applying testing methodologies troubleshooting execution issues monitoring channel delivery or improving customer communications content experiences channel performance or operational processes.

Preferred Qualifications

• Masters Degree in Marketing Marketing Information Systems Business Administration (MBA) Communications Digital Media Information Systems Computer Science or a related field.
• Experience using Adobe Journey Optimizer Salesforce Marketing Cloud Braze Epsilon PeopleCloud Messaging Acoustic or a similar enterprise email marketing automation or customer engagement platform.
• Experience using Adobe Experience Manager Movable Ink or similar technologies to support content management digital asset management personalization dynamic content experimentation analytics tagging or digital experience delivery.

Skills

• Marketing Campaigns
• Adobe Experience Platform (AEP) Journey Orchestration
• Content Management
• Digital Experiences
• Marketing Automation
• CSS HTML

Reports To: Associate Manager and above

Direct Reports: 0

Work Environment

• Normal office environment hybrid.

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial

At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our award-winning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial(NYSE: BFH) is a tech-forward financial services company that provides simple personalized payment lending and saving solutions to millions of U.S. payment solutions deliver growth for some of the most recognized brands in travel & entertainment health & beauty technology electronics jewelry home and specialty apparel through ourco-brand and private label credit cards and pay-over-time products providing choice and value to our shared we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life.

Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates our performance and our sustainability progressvisit follow us on Instagram and LinkedIn.

• All job offers are contingent upon successful completion of credit and background checks.

• Bread Financial is an Equal Opportunity Employer.

Job Family:

Marketing

Job Type:

Regular