Senior Application Support Analyst – Workato

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

• Incident management activities including diagnosisand resolution for failed delayed or erroneous integrations.
• Workatorecipe supportincluding retries configuration fixes and error handling.
• Connector configuration and credential management withinWorkato.
• Application-layer support for API AS2SFTP andfile-based integrations executed via Workato.
• Monitoring of Workato platform health recipes and job up of alerts and alert based incidents in SNOW for Critical alerts
• Managing Service account & certificate renewals IP whitelisting changes as per requirements
• Participating in HA/DR activities and producing HA/DR test results
• Change management activities including break-fix and minor configuration changes for onboarded customers.
• Release supportfor Workato recipe changes (non-infrastructure).
• Problem management activities including root cause analysis (RCA) and preventive actionsfor P1 & P2.
• Service request management activities like any request for information etc.
• Knowledge management - Knowledge base (KEDB) creation and maintenance.
• Coordination with AWS MS / Infrastructure teams andescalation to Workato OEM support as required.
• Vulnerabilities Management fixing vulnerabilities as per the SLAs recommended by Toll Security team
• Participation in Weekly Monthly service reviews/governance forums.
• Support any minor changes or enhancements (< 40 p-hrs) for onboarded customers on Workato Platform

• Patching support for non-prod and prod servers
• Managing Workato platform configuration (OPA)
• Managing OnPrem Agent (OPA) Upgrade and configuration
• Managing SFTP users and directory structures / creation request
• Managing S3 bucket structure and lifecycle rules
• Managing IAM roles and policies related to Workato and MFT
• Managing Secrets and key usage within integration scope
• Ownership of overall Workato/AWS transfer family ecosystem

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit