Desktop Support

We are seeking a motivated and detail-oriented Junior Systems Administrator to support our global cloud-first IT environment. The role is responsible for maintaining monitoring and supporting enterprise systems ensuring secure and reliable access to business-critical platforms while delivering high-quality technical support across the organization.

Key Responsibilities

• Provide Tier 12 technical support for hardware software and network issues.
• Troubleshoot endpoints applications and collaboration tools.
• Escalate complex issues appropriately to senior team members or specialist support teams.
• Install configure and maintain hardware and software.
• Support Microsoft 365 services including Exchange Teams and SharePoint.
• Manage user accounts permissions and access controls.
• Support Azure resources and cloud services.
• Monitor system performance availability and service health.
• Assist with backup recovery and disaster recovery processes.
• Monitor and respond to EDR/XDR alerts.
• Support phishing response endpoint security and access protection controls.
• Assist with audits policy compliance and security best practices.
• Automate routine administrative tasks using PowerShell or similar tools.
• Identify opportunities to improve operational efficiency and user experience.
• Maintain accurate system process and support documentation.
• Track IT assets device configurations and lifecycle information.
•  Support the joiners and leavers process ensuring timely setup and removal of access.
• Provision and deprovision user accounts devices and business system access.

Technology Environment

• Microsoft 365
• Azure / Entra ID
• Active Directory
• Intune

Qualifications :

Skills and Experience

• Solid understanding of Windows operating systems and networking fundamentals.
• Basic knowledge of Azure and modern cloud administration concepts.
• Strong troubleshooting and problem-solving skills.
• Clear written and verbal communication skills.

Additional Information :

Must be willing to work in US or UK shift hours

All your information will be kept confidential according to EEO guidelines.

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Remote Work :

No

Employment Type :

Full-time