Senior Analyst Payment Operations

Location: Delhi

Experience: 5 Years

Shift: Rotational Shift

Role Overview

We are looking for a Senior Analyst Payment Operations with hands-on experience in cross-border payment operations to manage end-to-end payment processing reconciliations settlements refunds and operational excellence. The ideal candidate should be analytical process-driven and passionate about improving operational efficiency through automation and AI.

Key Responsibilities

• Manage end-to-end cross-border payment operations including collections payouts settlements reconciliations refunds and exception handling.
  

• Ensure timely execution of transactions while maintaining high operational accuracy.
  

• Drive process improvements workflow optimization and operational excellence.
  

• Monitor and ensure adherence to SLAs KPIs and operational controls.
  

• Investigate payment issues perform root cause analysis (RCA) and manage operational escalations.
  

• Collaborate with Product Engineering Partnerships Sales Customer Support Finance and Risk & Compliance to improve payment workflows.
  

• Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.
  

• Create and maintain SOPs dashboards and operational reports.
  

Must Have

• 5 years of experience in Payment Operations within a Payment Gateway or FinTech environment.
  

• Hands-on experience in Cross-Border Payment Operations.
  

• Strong understanding of reconciliations settlements refunds and payment exception management.
  

• Experience working with multiple stakeholders across business functions.
  

• Excellent analytical communication and problem-solving skills.
  

Good to Have

• Experience with workflow automation tools such as n8n Make or Zapier.
  

• Basic knowledge of Python JSON SQL or APIs.
  

• Exposure to AI-driven operational workflows and automation initiatives.