Senior Analyst Order Management (Deal Desk)

We are looking for a highly skilled Senior Analyst Order Management to join our dynamic this role you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business addition you will get an opportunity to work on various transformation projects focused on process simplification enhancement and automation.

Key Responsibilities

• Create review and validate Order Forms for upgrades and expansions ensuring accuracy completeness and compliance with approved pricing commercial terms and company policies.
• Manage complex scenarios including mid-term upgrades additional products/licenses co-terming amendments prorations and other contract changes.
• Partner closely with Sales Finance Legal Billing Deal Desk and other internal teams to resolve order-related issues and improve workflows.
• Maintain meticulous attention to contract details ensuring alignment with billing policies.
• Ensure quality and accuracy while understanding deal priorities and executing transactions in line with business requirements and timelines.
• Support deal structuring including drafting and reviewing commercial language terms and clauses and participate in calls with Sales and internal teams to clarify deal requirements and resolve issues.
• Analyze order management processes and identify opportunities to simplify standardize automate and improve workflows reducing manual effort errors and turnaround time.
• Assist with revenue recognition processes and support audit requirements.
• Provide excellent customer service by addressing inquiries and resolving discrepancies efficiently.
• Utilize Microsoft Excel Google Suite SAP and other tools for reporting data analysis and process optimization.

Qualifications :

• 5 years of experience in Order Management Quote-to-Cash Deal Operations Sales Operations Revenue Operations or a similar function.
• Experience supporting SaaS/subscription-based businesses.
• Bachelors degree in accounting Finance Business or Management preferred.
• Strong problem-solving and analytical skills with exceptional attention to detail.
• Excellent communication and stakeholder-management skills with the ability to collaborate across functions levels and geographies.
• Experience with CRM and CPQ systems; knowledge of EX & CX platforms is a plus.
• Customer-focused and collaborative mindset with a focus on improving processes and customer experiences.
• Advanced proficiency in Microsoft Excel and working knowledge of Google Workspace Word and PowerPoint.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced quarter-end environment.
• Growth mindset with the ability to thrive in a dynamic and ever-changing environment embrace change learn quickly and continuously improve.
• Self-driven and committed to continuous learning and professional development.
• Willing to work in 8 PM to 5 AM IST shift.

If you are detail-oriented passionate about process improvement and thrive in a fast-paced SaaS environment we encourage you to apply!

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time