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Senior Analyst Collection
Job Location:
Monthly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities
- Work closely with sales customer service and finance teams to resolve billing or Statement related issues and help team members for timely cash application.
- Support the supervisor in implementing collection strategies and training junior staff.
- Reconcile orders to match customer records validate credits or debits process unapplied cash and resolve discrepancies in accounts.
- Prepare and issue manual dunning letters across various levels in line with established procedures.
- Monitor the auto-dunning process as per the defined scheduler promptly highlight any deviations.
- Monitor overdue accounts conduct credit risk assessments based on delay and overdue and highlight the risk.
- Liaise with legal teams for accounts requiring litigation or advanced recovery actions.
- Maintain tracker and record of collection communication and follow-up dates.
- Contact customers via phone email or mail to follow up on payments address disputes and provide invoice or statement copies.
- Handle escalated collection cases and negotiate payment solutions with clients.
- Prepare detailed reports on collection performance and trends.
- Handle Top 80 or strategic customers.
Qualifications
- Bachelors degree in finance Accounting or related discipline.
- Proficiency in MS Office and familiarity with ERP/CRM systems.
- 57 years of experience in collections or credit analysis.
- Excellent communication and negotiation abilities.
- Strong analytical and reporting skills.
Competencies
- Accuracy and attention to detail
- Strong communication Verbal/Written
- Advanced case handling
- Data analysis and reporting
- Disputes/Conflict resolution
Key Performance Indicators (KPIs)
- Percentage of accounts receivable collected on time - Pass due %
- Resolution Rate (escalated cases closed within timelines)
- Accuracy & Timeliness of Reports
Required Experience:
Senior IC
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
