Senior Analyst Collection

Key Responsibilities

• Work closely with sales customer service and finance teams to resolve billing or Statement related issues and help team members for timely cash application.
• Support the supervisor in implementing collection strategies and training junior staff.
• Reconcile orders to match customer records validate credits or debits process unapplied cash and resolve discrepancies in accounts.
• Prepare and issue manual dunning letters across various levels in line with established procedures.
• Monitor the auto-dunning process as per the defined scheduler promptly highlight any deviations.
• Monitor overdue accounts conduct credit risk assessments based on delay and overdue and highlight the risk.
• Liaise with legal teams for accounts requiring litigation or advanced recovery actions.
• Maintain tracker and record of collection communication and follow-up dates.
• Contact customers via phone email or mail to follow up on payments address disputes and provide invoice or statement copies.
• Handle escalated collection cases and negotiate payment solutions with clients.
• Prepare detailed reports on collection performance and trends.
• Handle Top 80 or strategic customers.

Qualifications

• Bachelors degree in finance Accounting or related discipline.
• Proficiency in MS Office and familiarity with ERP/CRM systems.
• 57 years of experience in collections or credit analysis.
• Excellent communication and negotiation abilities.
• Strong analytical and reporting skills.

Competencies

• Accuracy and attention to detail
• Strong communication Verbal/Written
• Advanced case handling
• Data analysis and reporting
• Disputes/Conflict resolution

Key Performance Indicators (KPIs)

• Percentage of accounts receivable collected on time - Pass due %
• Resolution Rate (escalated cases closed within timelines)
• Accuracy & Timeliness of Reports