Senior Analyst, Account Management Services

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Senior Analyst Account Management Services
Gurgaon India


About JLL

Were JLL a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and
a workforce of over 92000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions. As a global
Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities.

Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together.

We are looking for a Senior Analyst Account Management Services
Location: Gurugram

What this job involves:

The Senior Analyst serves as Operations Lead for governance framework implementation and maintenance across different client accounts providing strategic oversight and hands-on execution of defined tasks. This role leads and supervises Analyst-level resources dedicated to governance framework delivery ensuring quality consistency and timely completion of all operational activities. As a non-client-facing operations-focused position the Senior Analyst works within an established scope while taking ownership of process optimization and team coordination. Acting as the primary point of contact between the Warsaw hub and local account teams the Senior Analyst facilitates seamless communication coordinates cross-functional requirements and ensures alignment on governance deliverables and operational priorities. The role coordinates with internal stakeholders for data gathering oversees performance metrics tracking maintains reporting processes and ensures the Analyst delivers work with accuracy and adherence to quality standards.


Responsibilities:

Oversee document processing and record-keeping frameworks to ensure structured document management governance compliance and operational continuity across assigned accounts.

Lead account governance facilitation including establishing meeting cadences coordinating client and internal governance forums planning client calls and maintaining reporting matrices aligned with account governance standards.

Own the maintenance and regular updates of account materials including organizational charts management structures distribution lists and playbooks ensuring accuracy and accessibility for stakeholders.

Conduct comprehensive data quality validation across multiple account trackers and reporting platforms including TME WIP reports CREM and CoStar while ensuring reporting accuracy consistency and governance compliance.

Support performance management and reporting activities including KPI tracking preparation of performance insights and contribution to strategic business reviews.

Manage escalation tracking and Lessons Learned documentation ensuring completeness quality validation and incorporation of insights into continuous improvement initiatives.

Develop and maintain case studies based on completed projects using standardized templates to support knowledge sharing and account value demonstration.

Lead development and publication of account-branded newsletters coordinating stakeholder inputs and ensuring timely communication across the account.

Support change management and process improvement initiatives contributing to operational efficiency and enhanced client experience.

Collaborate closely with account leadership and senior stakeholders to strengthen account governance client engagement and strategic account operations.


Team Leadership & Quality Assurance:

• Serve as Operations Leadsupervising Analyst resourcesdedicated to governance framework implementation.

• Review andvalidatethe correctness and qualityof all deliverables produced by the Analyst before finalization.

• Provide guidance coaching andquality feedbackto the Analyst to ensure continuous improvement.

• Monitor Analyst workload and task prioritization tomaintainoperational efficiency.

• Identifyprocess improvementopportunities and implement solutions to enhance team effectiveness.

• Escalate complex issuesand coordinate resolution with senior stakeholders as needed.

Qualification

Bachelors or mastersdegree preferable in Administration / Finance / Economics / Management / Real Estate.

3-5 years of relevant business environment experience.

Strong knowledge of MS Office (Outlook Teams Word Excel - advanced formulas and PivotTable Power Point).

Fluent spoken and written Business English (enabling conference calls active attendance).

Ability to see through data and translate it into understandable outputs (e-mails PowerPoint presentations Word documents Excel spreadsheets).

Curious open minded and willing to develop and challenge status quo.

Basic understanding of database management and data organization principles

Knowledge of document management systems and quality control processes. Experience with survey platforms data collection tools and project management systems

Reliability and accountability in meeting deadlines andmaintainingconsistent quality standards.

Team-oriented mindset supporting strategicobjectivesthrough operational excellence.

The position provides excellent foundation for career growth in performance management and account coordination roles while working with senior stakeholders and contributing to operational success of important client relationships.

What you can expect from us

Youll join an entrepreneurial inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Career Framework program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay. Well offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

Apply today!

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.