Senior Account Manager (Digital CX NA)

As an Account Manager at Freshworks you will act as the strategic bridge between our platform and our customers success. You will drive incremental revenue and deep product adoption by serving as a trusted consultative partner. By understanding your portfolios unique business challenges you will architect Customer Success Plans that deliver measurable ROI foster long-term C-suite relationships and champion a high-performance culture of value-based growth.

Roles & Responsibilities

• Strategic Account Management: Manage and nurture a portfolio of key accounts gaining a deep understanding of their business objectives to drive the successful adoption of the Freshworks suite.

• Revenue Growth & Pipeline Generation: Consistently meet or exceed quarterly revenue targets through targeted upsell and cross-sell initiatives while proactively generating and maintaining a robust 4x pipeline.

• Complex Deal Execution: Navigate and close large complex deals by engaging multiple executive-level stakeholders and negotiating win-win value-based agreements.

• Value Realization: Develop and execute comprehensive Customer Success Plans helping clients identify industry-specific use cases and articulate compelling ROI.

• Cross-Functional Leadership: Lead and collaborate with internal teamsincluding Implementations Support Billing and Deal Desksto orchestrate seamless deployments and resolve complex customer challenges.

• Data-Driven Strategy: Continuously analyze account metrics and sales data to refine your territory strategy maximizing both revenue and overall customer satisfaction.

Skills & Competencies

• Sales Mastery: Proven expertise in consultative and solution-based selling with a strong grasp of customer success best practices and value realization.

• Executive Presence: Exceptional ability to build strategic relationships and articulate compelling business cases to VP and C-level stakeholders.

• Domain Expertise: Strong foundational understanding of the CRM EX (Employee Experience) and CX (Customer Experience) technology landscape.

• Operational Rigor: Robust project management and portfolio prioritization skills paired with high attention to detail and a willingness to dive into the weeds to solve problems.

• Remote Engagement: Highly skilled in conducting impactful virtual presentations web demos and navigating end-to-end remote sales processes.

• Drive & Energy: A vibrant execution-oriented mindset characterized by strong interpersonal communication and a relentless focus on delivering results.

Qualifications :

Qualifications

• Experience: 36 years of overall sales experience including at least 2 years of SaaS or solution-based selling.

• Market Track Record: Demonstrated success driving expansion within SMB & Mid-Market  segments backed by a history of consistent account growth and quota achievement.

• Education: Bachelors or Masters degree preferred.

• Technical Acumen: A technical background or aptitude is highly advantageous.

• Work Flexibility: Ability and willingness to work in shifts as required by the territory.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time