Security Operations Manager, GSOC, Worldwide Operations Security (WWOS)

The Worldwide Operations Security (WWOS) Global Security Operations Center (GSOC) is Amazons 24/7 centralized command center supporting Worldwide Amazon Stores. The GSOC manages critical incidents impacting life safety operational continuity and brand reputation by connecting sites with the appropriate subject matter experts and coordinating end-to-end incident response. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity complexity and variation; identifying preparing for and mitigating risk; and auditing our practices to ensure compliance.

The Security Operations Manager Global Security Operations Center (GSOC) will provides critical support and timely notification to global partners regarding incidents that have impacted or have the potential to impact Life Safety Operations and/or the Amazon Brand. They will assist in managerial ownership of their shift and be responsible for ensuring performance SLAs are met that responses are appropriate according to policies and procedures and for developing and motivating a highly performant staff. The Security Operations Manager must also deal effectively with ambiguity and make response-related decisions sometimes with incomplete information in the best interest of Amazon.
The successful candidate must have a proven record of effective leadership capabilities and demonstrate elevated judgment while operating under pressure. They must possess the ability to operate autonomously use discretion when dealing with sensitive and critical information and apply sound business principles to identify barriers and initiate actions to resolve. The candidate should possess a proven record of working across multiple organizations to resolve escalations where the problem and solutions as well as risk strategy may not be well defined.
The GSOC is a 24/7/365 operation and this position will require shift work including night and weekend shifts.


Key job responsibilities
Lead 24/7 GSOC shift operations ensuring timely triage escalation and resolution of incidents impacting life safety operational continuity and Amazons brand.
Provide timely notifications situation reports and executive briefings to global stakeholders
Ensure shift operational excellence by maintaining ownership of performance achieving established Service Level Agreements (SLAs) and driving consistent execution of policies and procedures
Partner with Security Operations HR Workplace Health & Safety (WHS) Legal Communications and other internal stakeholders to coordinate effective incident response and business continuity support.
Lead coach and develop a high-performing team of Operations Security Specialists by setting clear expectations providing regular coaching and feedback and fostering a culture of accountability operational excellence and continuous learning.
Monitor incident trends operational metrics and emerging risks to identify opportunities for process improvements strengthen response capabilities and reduce recurring issues.
Lead post-incident reviews and drive corrective actions that improve operational resilience standardize best practices and enhance the effectiveness of global incident management.
Partner with cross-functional and global teams to develop implement and continuously improve processes tools and operational standards that support scalable efficient GSOC operations.
Maintain the highest standards of professionalism sound judgment confidentiality and customer obsession while protecting Amazons associates operations and brand.


A day in the life
As a GSOC Security Operations Manager you will lead a team responsible for managing critical security and operational incidents across Amazons global network. Your day may include directing responses to workplace emergencies severe weather events security threats transportation incidents or operational disruptions while coordinating with multiple business partners and executive stakeholders. You will coach your team in real time provide strategic guidance during escalations ensure operational metrics are met and continuously improve processes that strengthen Amazons global incident management capability.

- Bachelors degree or equivalent
- 6 years of compliance audit or risk management experience
- 3 years of people management experience
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- Knowledge of Microsoft Office Suite (Excel Word SharePoint and PowerPoint)
- Experience in critical incident management emergency response and business continuity within operations or logistics environments
- Ability to use multiple software applications simultaneously while managing critical incidents
- Ability to work rotational shifts including nights weekends and holidays.

- Experience leading people in a Security/Emergency Operations Center environment
- Military/intelligence/law enforcement/geopolitical risk analysis experience
- Professional certifications such as CPP PSP CBCP CEM or equivalent.
- Strong verbal and written communication skills including ability to write clearly and succinctly for senior leadership
- Experience in leading and developing multidisciplinary teams in fast-paced operational environments

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