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SDO Specialist
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
4-5years
Experience Required:
Posted:
24 May 2026 (30+ days ago)
Posted:
Application Deadline:
21 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This is a remote position.
SDO specialist
Location: Remote
Timezone: Central European
Work hours: 8 AM-6 PM
Job Type: Full-time collaboration
Company Overview
We are looking for a talented and enthusiast Support and Delivery professional to join. The
contract is a long-term consultancy contract
SoftSolutions is a leading Italian company specializing in developing software solutions for
regulated financial markets. Since 1997 we have supported major banks in optimizing bonds
issuance processes and trading fixed-income instruments.
With our headquarters in Italy and collaborators across the globe we stand out for our ability to
innovate with cutting-edge technologies like nexRates XTAuctions and BestX:FI-A. Thanks to
the quality of our solutions we are the trusted partner of investment banks and global financial
Institutions.
Do you dream of leaving your mark in the world of technology and finance With SoftSolutions
you can make it happen. If you have covered this function for some time and now want to work with
a great and motivated company in an international context groundbreaking technology and
exciting clients.
She/he operates in direct contact with clients/traders/desk support in supporting them by
mitigating emerging issues both in product usage and in planning and managing the delivery of
new product versions or upgrades.
Key Responsibilities:
Provides 1st and 2nd level support to our clients in using our trading software platforms
Delivers product software and updates to clients in the form of installation configuration
of software components
Perform the following as the second-level support:
Owns Manages and resolves the issues reported by the end-user
Manages system configurations
Monitors daily procedures
Collects product info and configuration for analysis
Resolves independently the problems for which there is documentation
Escalates and coordinates the interventions of higher level when needed.
Application support reference for Customer key contact
Makes analysis and diagnosis of problems reported by First & Second Level support
Executes testing and delivery of releases with the resolution of failures encountered
Applies escalation procedures in case of serious malfunctions
Application Delivery reference for Customer Project Manager
Coordinates and plans delivery phases with internal and external Project Managers
Reports activities to Client and Internal Audit.
Coordinates with the entire SD&A Team
Coordinates with the Development and Quality department
Coordinates with customers technology partners and third-party suppliers
Technical Skills
Core System Administration
Windows EC2 instance management: login RDP setup permissions
Linux/Unix command-line operations
Basic automation scripting: Bash PowerShell or Python
Scripts and automation: development and maintenance for routine tasks
MySQL: installation configuration basic SQL queries performance tuning and backups
AWS Cloud Infrastructure
AWS fundamentals: EC2 IAM VPC and Cloud-native services
EC2 instance provisioning and management
VPC setup subnetting routing and VPN configuration (AWS-native and third-party)
IAM: roles policies and user access control
AWS Step Functions: orchestration of serverless workflows
AWS EventBridge: event-driven rule configuration and automation
AWS MQ: broker setup configuration and integration (ActiveMQ/RabbitMQ equivalents)
AWS SES: setup domain verification and system integration for transactional email
Web and Application Services
Apache Tomcat: deployment configuration tuning and troubleshooting
OpenAM (or equivalent solutions): Identity and Access Management setup SSO
integration
Network and Security
VPN configuration and troubleshooting (both AWS-native and third-party)
WatchGuard firewall: policy management NAT configuration monitoring
Additional Useful Skills
CI/CD platforms: Jenkins GitHub Actions
Infrastructure as Code: AWS CloudFormation Terraform
Monitoring and logging tools: CloudWatch ELK stack Prometheus Grafana
Requirements
Qualifications:
Experience in Help Desk and/or Technical Service support with preferred advantage to
experience in software development/ software operations
Preference with a degree in Economics and Finance Engineering or Information
Technology;
Strong Interest in financial markets and/or Rates product pricing models;
Proficiency in Microsoft Office Git Confluence SQL Applications.
At least 5 years of experience in a similar position
Extensive experience in Help Desk and/or Technical Service support with a preferred
advantage to experience in software development/ software operation
Ability to communicate with the customer despite critical moments
Ability to Manage stress under difficult circumstances
Detail oriented and inclination to get to the root of the problem.
Self-starter and ability to work with minimum guidance.
Exception written and verbal communication skill.
Strong analytical skill Ability to analyze the data in the form of
logs/configurations/system
parameters to diagnose the problem.
Required Skills:
Qualifications: Experience in Help Desk and/or Technical Service support with preferred advantage to experience in software development/ software operations Preference with a degree in Economics and Finance Engineering or Information Technology; Strong Interest in financial markets and/or Rates product pricing models; Proficiency in Microsoft Office Git Confluence SQL Applications. At least 5 years of experience in a similar position Extensive experience in Help Desk and/or Technical Service support with a preferred advantage to experience in software development/ software operation Ability to communicate with the customer despite critical moments Ability to Manage stress under difficult circumstances Detail oriented and inclination to get to the root of the problem. Self-starter and ability to work with minimum guidance. Exception written and verbal communication skill. Strong analytical skill Ability to analyze the data in the form of logs/configurations/system parameters to diagnose the problem.
