Sdet

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

SDET is responsible for ensuring the quality of enterprise CRM workflows including sales forecasting revenue operations and customer lifecycle data across Salesforce and Gainsight. The role focuses on end-to-end validation of business-critical processes data accuracy and system integrations.

This position is an individual contributor role reporting to the Sr Manager SDET.

Responsibility

• Understand business requirements and create test cases test scenarios and test data

• Execute manual testing for UI functional regression and integration flows

• Validate sales & revenue forecasting logic (pipeline ARR renewals churn)

• Test Customer 360 data consistency and accuracy across integrated systems

• Perform integration testing between Salesforce and Gainsight platforms

• Support UAT (User Acceptance Testing) with business stakeholders

• Identify log track and retest defects using tools like Jira

• Ensure end-to-end GTM workflow validation (Lead Opportunity Closed Won Renewal)

• Collaborate with developers QA and business teams in Agile environment

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• 9 years of experience in manual testing / QA

• Strong understanding of STLC SDLC and Agile methodologies

• Experience in manual testing (functional regression integration)

• CRM systems like Salesforce

• Ability to validate data using SQL or Excel (basic level)

• Understanding of SaaS metrics (forecasting revenue churn)

• API Testing experience

• AI functional testing experience for conversational chatbots AI-based output validations for the business cases that implemented the AI in business workflows

• Automating in-sprint stories and running them with weekly release cycles

• Experience with production smoke test

• Migrated / existing install customer test experience

• Strong understanding and testing experience of sales Roles territories integrations and architecture understanding
  

Preferred

• Exposure to Salesforce Customer 360

• Familiarity with Gainsight Gong

• Performance testing experience using Jmeter

• Nice to have Playwright experience UiPath or equivalent low-code tools

• Hands on experience in implementing the automation frameworks

• Good analytical and problem-solving skills

• Team player with good communication skills and proactive reporting on project updates

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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