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SB 1510 System Engineer-II

Softobiz Technologies India

Job Location:

Hyderabad - India

Monthly Salary: Not provided by the employer

Posted: 1 October 2026 (10 hours ago)

Application Deadline: 29 December 2026

Vacancies: 1 Vacancy

Job Summary

Department	IT Operations
Location	Hyderabad
Experience	7 Years
Employment	Full-Time
Reports To	IT Operations Manager

Role Overview

We are looking for an experienced and hands-on System Engineer to strengthen IT operations at our Hyderabad office which supports a workforce of 185 employees. The candidate will work alongside the existing site IT engineer and share full ownership of the sites infrastructure network end-user computing and IT security. The role requires a senior professional who can act as the L2/L3 escalation point run the site independently when required and drive standardisation automation and service-level improvements as the office grows

Key Responsibilities

Network & Infrastructure Management

Own day-to-day administration of the site LAN/WAN Wi-Fi switches firewalls and VPNs supporting 185 users.
Configure and maintain firewall policies VLANs access rules ISP links and failover/redundancy.
Administer the Windows Server environment Active Directory DNS DHCP Group Policy and file/print services.
Manage Microsoft Azure and Entra ID resources virtual machines storage networking NSGs and conditional access.
Proactively monitor network server and bandwidth health; perform root-cause analysis and capacity planning.
Own backup schedules restoration testing and site-level DR/BCP planning and documentation.

End-User Computing & Microsoft 365

Administer Microsoft 365 Exchange Online Teams SharePoint/OneDrive licensing and mail-flow/security policies.
Manage endpoints through Intune/SCCM imaging application deployment compliance and device policies.
Drive monthly patch management and ensure antivirus/EDR coverage and compliance across all endpoints.
Handle end-to-end onboarding/offboarding (laptops accounts access provisioning and revocation) for joiners and exits.

IT Support & Service Delivery

Act as the L2/L3 escalation point for complex and critical incidents at the Hyderabad office.
Share the ticket queue with the existing IT engineer ensuring SLA adherence and continuous coverage during leave shifts and peak periods.
Carry out problem management for recurring issues and implement permanent fixes.
Prepare weekly/monthly reports on ticket volumes SLA performance and infrastructure health.
Maintain the IT knowledge base and guide L1/helpdesk or support staff where applicable.

IT Security & Compliance

Implement and enforce security baselines access reviews USB/DLP controls and password/MFA policies.
Support internal and external audits (ISO 27001 / SOC 2) by maintaining controls and producing evidence.
Respond to security incidents phishing reports and vulnerability findings in a timely manner.

IT Asset Vendor & Procurement Management

Maintain an accurate inventory of IT hardware software and licenses for all 185 users and shared devices.
Manage the full asset lifecycle procurement assignment repair refresh and e-waste disposal.
Coordinate with vendors for procurement AMC/warranty renewals and SLAs; obtain quotes and prepare comparisons for approval.
Work with the Facilities team on IT requirements for seating changes/expansion structured cabling meeting-room AV CCTV and access control systems.

Documentation & Continuous Improvement

Maintain network diagrams SOPs runbooks asset registers and configuration records.
Automate repetitive administrative tasks using PowerShell or other scripting tools.
Collaborate with IT teams at other locations to standardise tools processes and configurations.

Requirements

Education & Experience

Bachelors degree in Computer Science Information Technology or a related field.
6 years of experience in IT infrastructure system administration or system engineering.
Experience independently supporting an office or site of 150 users.
Proven experience working as an L2/L3 escalation point and managing site IT independently.

Technical Skills (Must Have)

Strong hands-on experience with Windows Server Active Directory DNS DHCP and Group Policy.
Solid administration experience with Microsoft 365 and Entra ID (Azure AD).
Working experience with Microsoft Azure VMs VNets NSGs storage and Azure Backup.
Strong networking knowledge TCP/IP VLANs routing and switching Wi-Fi controllers firewalls and site-to-site/client VPNs.
Experience with endpoint management (Intune/SCCM) patch management and antivirus/EDR tools.
Experience with ITSM/ticketing tools (e.g. Freshservice ServiceNow Jira Service Management).

Preferred Skills

Certifications such as Microsoft AZ-104 / MD-102 / MS-102 CCNA Fortinet NSE 4 or ITIL v4 Foundation.
PowerShell scripting for automation of user device and M365 administration.
Experience with monitoring tools such as PRTG Zabbix SolarWinds or ManageEngine OpManager.
Hands-on experience with firewalls such as FortiGate Sophos or Cisco.
Exposure to virtualisation (Hyper-V / VMware) and backup tools such as Veeam.
Working knowledge of Linux server basics.
Experience supporting ISO 27001 / SOC 2 audits and IT security controls.
Familiarity with CCTV biometric access control and Microsoft Teams Rooms / conferencing AV.
Prior experience in an IT services or software company ideally in a growing or multi-location setup.

Soft Skills

Strong ownership mindset with the ability to manage the site independently when required.
Excellent troubleshooting analytical and decision-making skills under pressure.
Clear written and verbal communication in English with users vendors and leadership.
Collaborative team player who can mentor and support peers and junior staff.
Willingness to support maintenance windows on-call or weekend activities as needed.

Required Experience:

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