SAP Technical Delivery Manager
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Position Summary:We are seeking an experienced SAP ABAP Support Manager with strong BI/BW expertise to lead application support incident resolution small enhancements and service delivery across SAP landscapes. This role requires a strong technical foundation in ABAP development and SAP BI/BW combined with excellent people-management skills to lead a high-performing support team engage business stakeholders and drive operational stability continuous improvement and customer satisfaction.
Key Responsibilities
Lead end-to-end SAP ABAP production support and application maintenance services ensuring timely resolution of incidents service requests and problem tickets.
Manage SAP BI/BW support activities including data loads process chains extractors transformations queries performance tuning and reporting issue resolution.
Act as the primary escalation point for critical production issues and coordinate cross-functional teams for faster recovery and root-cause resolution.
Oversee ticket triage prioritization SLA adherence and support metrics for ABAP and BI/BW workstreams.
Drive defect prevention knowledge management support documentation and continuous service improvement initiatives.
Collaborate with functional Basis security integration and infrastructure teams to ensure stable and reliable SAP operations.
Review and guide technical solutions for enhancements interfaces reports forms conversions and custom developments.
Support release planning transport management regression coordination and production deployment readiness.
Partner with business stakeholders to understand support trends recurring pain points and opportunities for automation or optimization.
Ensure compliance with development standards audit requirements change management processes and support governance.
Required Qualifications
15 years of SAP experience with strong hands-on expertise in ABAP development and application support.
3 years of experience in SAP BI/BW including data modeling extraction transformations process chains query support and performance troubleshooting.
4 years of experience in a team lead or manager role managing support teams in an enterprise SAP environment.
Strong technical knowledge of ABAP objects including reports ALV interfaces enhancements BADIs user exits Scripts SmartForms Adobe Forms RFC BAPI and IDocs.
Good experience in Fiori frontend development with WEBIDE & GIT.
Solid understanding of SAP ECC and/or S/4HANA environments transport management incident management and change control processes.
Technical experience in CRM is preferred
Experience working in production support or AMS environments with exposure to SLA-driven support models.
Strong debugging root-cause analysis and problem-solving skills across ABAP and BI/BW components.
Excellent communication skills with the ability to interact effectively with business users functional teams and senior leadership.
Preferred Qualifications
Experience with BW on HANA BW/4HANA CDS views AMDP and modern SAP reporting technologies.
Exposure to SAP Fiori OData SAP Analytics Cloud or SAP Datasphere.
Experience supporting integrations with middleware and non-SAP systems.
Experience in manufacturing supply chain finance or other large-scale enterprise environments.
Familiarity with Agile delivery DevOps practices and service improvement frameworks.
Leadership and Manager Expectations
Lead mentor and develop a team of ABAP and BI/BW support professionals through coaching feedback and career development planning.
Create a positive accountable and collaborative team culture focused on service quality ownership and continuous learning.
Set clear priorities manage team workload effectively and ensure balanced resource utilization across support and enhancement activities.
Build strong relationships with stakeholders by communicating clearly managing expectations and providing regular status updates.
Demonstrate calm and structured leadership during high-priority incidents and production escalations.
Promote high standards in technical quality documentation process compliance and customer service.
Drive team engagement conflict resolution and cross-team collaboration across global or distributed support models.
Identify skill gaps support training plans and encourage adoption of new SAP technologies and best practices.
Success Factors
Strong ownership mindset with the ability to balance technical depth and managerial effectiveness.
Ability to improve support operations while maintaining business continuity and service reliability.
Customer-focused approach with strong stakeholder engagement and communication skills.
Commitment to continuous improvement team development and operational excellence.
Required Experience:
Manager
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
