SAP CRM Developer & Operations Engineer

We are looking for SAP CRM Developer & Operations Engineer(5-8 years exp) who combines strong hands-on development expertise with a sharp production operations this role you will:
Design develop modify debug and evaluate complex SAP CRM solutions across functional areas
Own end-to-end delivery of development initiatives from requirements and technical design through coding testing and deployment
Analyze existing programs; formulate logic for new systems; prepare flowcharts technical specs and obtain documentation approvals
Develop conversion strategies system implementation plans and cutover runbooks
Concurrently support and operate business-critical SAP CRM production systems managing incidents maintaining SLAs and driving high customer satisfaction
Recommend and drive improvements in development standards operational practices and system architecture
Train users in system conversion implementation and adoption of new capabilities
Actively contribute to AI/ML enablement within SAP CRM including LLM integrations MCP server development AIOps
Operate with a high degree of autonomy on complex unstructured problems serving as a proactive subject matter expert bridging development and operations

• SAP CRM Development:

  • 5 years of hands-on ABAP and ABAP on HANA development experience
  • Deep functional knowledge of SAP CRM Case Management RMA/Service Orders
  • Strong ABAP on HANA skills: CDS Views AMDP code push-down approach; HANA data modeling (Calculation Views HANA procedures) is a plus
  • Experience in SAP PI/PO
  • SAP Gateway / OData service development experience

  Integration & Middleware:

  • Proven experience integrating SAP CRM with enterprise platforms including Identity Management BI & Analytics and third-party systems
  • Hands-on experience with RFC/BAPI IDoc SOAP/REST Web Services
  • Experience with SAP PO (Process Orchestrator) for interface development monitoring and error reprocessing is a plus

  Production Operations & Ticket Management:

  • Proven experience supporting business-critical production SAP CRM systems with focus on SLA adherence and customer satisfaction
  • Ability to own and resolve tickets across all priority levels (P1P4) break-fix data issues integration failures and performance problems
  • Experience conducting Root Cause Analysis (RCA) and delivering permanent fixes
  • Proactively monitors system health batch jobs interface queues workflows and HANA performance
  • Contributes to change management raising reviewing and executing production changes following CAB approvals

  AI / ML Integration:

  • Hands-on experience integrating LLM APIs
  • Experience building MCP (Model Context Protocol) servers exposing SAP CRM entities Cases RMAs Customer data as AI-consumable tools and resources
  • Experience with AIOps techniques intelligent ticket triage incident pattern recognition and LLM-assisted root cause analysis
  • Applies Responsible AI practices: PII masking hallucination guardrails and AI interaction audit logging

  Soft Skills & Ways of Working:

  • Works collaboratively across programmer/analysts functional consultants architects and cross-functional peers
  • Tackles unstructured complex problems independently applies new perspectives and creative approaches
  • Demonstrates sound judgment: identifies issues in advance and proposes scalable permanent solutions
  • Proactive subject matter expert

Bachelors/Masters degree with 58 years of relevant SAP CRM experience