SAP AMS Support PPQM Consultant

Role Overview

Zensar is seeking an experienced SAP PP/QM Consultant to support AMS (Application Management Services) engagements for global manufacturing clients. The role focuses on L2/L3 support incident/problem management minor enhancements and continuous improvement in an ITIL & SLAdriven environment.

Key Responsibilities

AMS Support & Incident Management

• Provide L2/L3 production support for SAP PP and QM modules
• Resolve incidents service requests and defects within defined SLAs
• Perform root cause analysis (RCA) and implement permanent fixes
• Reduce recurring production and qualityrelated issues

Change Requests & Enhancements

• Handle minor enhancements and configuration changes in PP/QM
• Prepare Functional Specifications (FS) and coordinate with ABAP teams
• Support transport management and release cycles

Client & Stakeholder Interaction

• Act as functional SPOC for PP/QM AMS support
• Interact with business users across regions (US / EU / APAC)
• Participate in AMS governance calls SLA reviews and reporting

Testing & Documentation

• Perform unit testing integration testing and UAT support
• Maintain ticket documentation SOPs KT documents and knowledge base
• Support transition and knowledgetransfer activities

Integration Support

• Handle PP/QM integration issues with:
  • MM (MRP inventory procurement)
  • SD (delivery batch management where applicable)
  • FI/CO (production postings variances settlements)

Required Skills

SAP PP Functional

• MRP BOM Work Centers
• Production / Process Orders
• Capacity planning & confirmations
• Order settlement & variance analysis

SAP QM Functional

• Inspection types (01 04 etc.)
• Quality notifications & results recording
• Usage decision (UD)
• QM integration with PP & MM

AMS / Support Experience

• 24 years in SAP AMS / production support
• Experience in ITIL & SLAbased delivery models
• Handson with ServiceNow / Remedy / JIRA

Preferred Skills (Zensar Focus)

• Exposure to S/4HANA PP/QM support
• Manufacturing domain experience (Discrete / Process industry)
• Clientfacing communication experience
• SAP PP or QM Certification (good to have)

Soft Skills

• Strong analytical & troubleshooting abilities
• Clear business communication
• Ability to handle highpressure AMS environments
• Good documentation & reporting discipline

Key Deliverables (Zensar Expectations)

• 95% SLA & KPI adherence
• Reduction in recurring incidents
• High CSAT (Customer Satisfaction Score)
• Auditready documentation and compliance