SAP AMS FICO Consultant Mumbai
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Zensar is seeking an experienced SAP FICO Consultant to support AMS engagements for global clients. The role focuses on L2/L3 production support incident and problem management minor enhancements and continuous improvement in a SLAdriven ITILbased support environment.
Responsibilities
AMS Support & Incident Management
- Provide L2/L3 production support for SAP FI and CO modules
- Resolve incidents service requests and defects within defined SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Proactively reduce recurring financerelated incidents
Enhancements & Change Requests
- Handle minor enhancements and configuration changes in FI/CO
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support release cycles transport management and regression testing
Business & Client Interaction
- Act as functional SPOC for FICO AMS support
- Interact with finance users across US / EU / APAC regions
- Participate in AMS governance calls SLA reviews and status reporting
Testing & Documentation
- Perform unit testing integration testing and UAT support
- Maintain ticket documentation SOPs KT documents and knowledge base
- Support transition and knowledgetransfer activities
Integration Support
- Handle FICO integration issues with:
- MM (GR/IR vendor accounting)
- SD (billing revenue posting credit management)
- Asset Accounting & Controlling objects
Qualifications
SAP FI
- GL AP AR
- Asset Accounting
- Bank Accounting & Payment programs
- Monthend and Yearend closing activities
SAP CO
- Cost Center Accounting
- Internal Orders
- Basic exposure to COPA
- Cost allocations and settlements
AMS / Support
- 35 years of AMS / production support experience
- Strong knowledge of ITIL processes SLAs incident & problem management
- Experience with ServiceNow / Remedy / JIRA
- Exposure to S/4HANA Finance support
- Experience handling audit compliance and SOXrelated issues
- Clientfacing coordination & governance exposure
- SAP FI or CO certification (good to have)
- Strong analytical and troubleshooting abilities
- Confident client & stakeholder communication
- Ability to work under pressure in AMS environments
- Excellent documentation and reporting discipline
- 95% SLA & KPI adherence
- Reduction in recurring finance incidents
- High CSAT (Customer Satisfaction Score)
- Auditready documentation and compliance
Required Experience:
Contract
About Company
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better f ... View more
