Salesforce Systems Administrator Business Systems

Fastly helps people stay better connected with the things they love. Fastlys edge cloud platform enables customers to create great digital experiences quickly securely and reliably by processing serving and securing our customers applications as close to their end-users as possible at the edge of the Internet. The platform is designed to take advantage of the modern internet to be programmable and to support agile software development. Fastlys customers include many of the worlds most prominent companies including GitHub Yelp Paramount and JetBlue.

Were building a more trustworthy Internet. Come join us.

Salesforce Systems Administrator

Systems Administrator Business Systems Billing Operations

Fastlys Business Systems team is looking for a detail-oriented Salesforce Systems Administrator who will be working primarily with our billing operations business partners. This role is critical to ensuring the accuracy reliability and scalability of the systems that power Fastlys billing and revenue operations workflows. We manage systems that span the entire Quote-to-Cash lifecycle including Salesforce CPQ LogiSense and NetSuite and were looking for someone who thrives on finding discrepancies in data tracing them to root cause and building durable solutions. This role reports to the Go-to-Market Systems Operations Manager.

What Youll Do:

• Serve as the primary Salesforce administrator supporting the Billing Operations team ensuring day-to-day system health and user support for billing-related workflows.
• Implement and maintain Salesforce CPQ configurations including product catalog pricing rules quote templates order management and billing triggers.
• Investigate and resolve billing data discrepancies across Salesforce CPQ LogiSense and NetSuite identifying root causes and partnering with stakeholders to implement permanent fixes.
• Understanding integrations between Salesforce and billing/revenue systems including LogiSense NetSuite and automation platforms such as Workato.
• Implement and maintain Salesforce customizations including custom fields and objects layouts workflows flows and validation rules that support billing accuracy and compliance.
• Provide escalated support to end users of Salesforce and related billing systems.
• Participate in the planning and analysis of business requirements for billing systems changes and enhancements.
• Monitor system performance and data integrity proactively identifying and resolving issues before they impact billing operations.
• Partner with developers business systems analysts and finance/billing stakeholders to perform root cause analysis and identify areas for improvement.
• Identify manual time-consuming billing processes and build automated scalable solutions to replace them.
• Improve the overall quality and completeness of documentation for billing-related system configurations and processes.

What Were Looking For:

• 5 years of experience as a Salesforce administrator or similar role.
• Salesforce CPQ experience is required including configuration of products pricing quoting and order/billing processes.
• Strong understanding of Quote-to-Cash processes with hands-on experience managing these workflows in Salesforce.
• Experience with billing systems such as LogiSense and/or NetSuite is highly desired.
• Experience with integration platforms such as Workato or similar iPaaS tools.
• Exceptional attention to detail you are someone who notices when numbers dont add up and wont stop until you understand why.
• Demonstrated ability to investigate data discrepancies across multiple systems perform root cause analysis and drive resolution.
• Proficiency with Salesforce across Sales Cloud Service Cloud CPQ and the broader platform in a Lightning environment.
• Knowledge of Salesforce permissions roles reports dashboards and logical formulas.
• Ability to write medium-complexity SOQL queries.
• Prior experience in a SaaS or usage/consumption-based business strongly preferred.
• Exceptional communicator with strong organizational and problem-solving skills.
• Ability to manage fast-changing priorities and deliver impactful solutions to business stakeholders.

Well Be Super Impressed If You Have:

• Salesforce Certifications Administrator CPQ Specialist Sales Cloud Consultant or similar.
• Experience implementing AppExchange apps and third-party integrations within Salesforce (Workato Marketo LeanData ZoomInfo etc.).
• Familiarity with configuration management tools such as Gearset GitHub or Prodly.
• Experience with production monitoring tools such as Splunk applied to Salesforce environments.

Work Hours: This position will require availability during core business hours as well as participation in an on-call rotation.

Work Location(s): Pune India

Why Fastly

• We have a huge impact.Fastly is a small company with a big reach. Not only doour customershave a tremendous user base but we also support a growing number ofopen source projects and of code employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate.Fastly is chock full of passionate people and were not one size fits all. Fastly employs authors pilots skiers parents (of humans and animals) makeup geeks coffee connoisseurs and more. We love employees for who they are and what they are passionate about.

Were always looking for humble sharp and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at We will never request sensitive information such as your Social Security number bank account or credit card information during the application process. All official communication will come from an @ or @ email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin family or parental status physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact your Recruiter or the Fastly Employee Relations team at or .

Fastly collects and processes personal data submitted by job applicants in accordance with ourPrivacy Policy. Please see ourprivacy notice for job applicants.