Job Description:

Job Description: Salesforce Commerce Cloud Tech Lead SFCC & OMS

Role Purpose

The purpose of this role is to lead the technical design architecture and implementation of Salesforce Commerce Cloud B2C / SFCC and Order Management System / OMS solutions. The role is responsible for creating scalable secure and high-performing commerce architecture while ensuring that all relevant options are explored across time cost quality compliance and business requirements.

The Salesforce Commerce Cloud Tech Lead will oversee the end-to-end delivery of ecommerce solutions for internal and external clients guiding the solution through architecture reviews development governance integration design implementation testing and production support. The role requires strong hands-on expertise in SFCC development OMS integration ecommerce architecture API-led integrations and team leadership.

Key Responsibilities

• Lead the technical design development and implementation of Salesforce Commerce Cloud B2C / SFCC solutions.
• Architect scalable ecommerce solutions using SFRA SiteGenesis OCAPI SCAPI Business Manager and custom cartridges.
• Lead and guide the implementation of Salesforce Order Management / OMS capabilities including order capture orchestration fulfilment returns refunds cancellations and payment flows.
• Translate business requirements into technical designs solution architectures and implementation plans.
• Work closely with product owners business analysts architects QA teams DevOps teams and client stakeholders to deliver high-quality commerce solutions.
• Design and implement integrations between SFCC and third-party systems such as OMS ERP CRM payment gateways tax engines fraud management platforms PIM DAM WMS loyalty platforms marketing platforms and analytics platforms.
• Lead development teams in building reusable components cartridges services jobs hooks controllers pipelines and APIs.
• Ensure adherence to Salesforce Commerce Cloud best practices coding standards security guidelines and performance optimization standards.
• Review technical designs code and configuration to ensure quality maintainability scalability and compliance.
• Troubleshoot complex SFCC OMS integration performance and production issues.
• Support ecommerce features such as product catalog pricing promotions campaigns checkout payments customer accounts search personalization and order lifecycle management.
• Collaborate with solution architects to define integration patterns data flows security models and deployment strategies.
• Mentor junior developers and senior engineers on SFCC development practices and ecommerce domain concepts.
• Participate in estimation sprint planning technical grooming release planning and delivery governance.
• Support CI/CD implementation release management deployment activities and environment management for SFCC projects.
• Evaluate new Salesforce Commerce Cloud and OMS capabilities and contribute to technical roadmap planning.
• Ensure solutions comply with privacy security accessibility and regional ecommerce requirements relevant to the Indian and global markets.

Must Have Skills

• Strong hands-on experience in Salesforce Commerce Cloud B2C / SFCC development.
• Experience as a Tech Lead / Lead Developer / Senior SFCC Developer in ecommerce implementation projects.
• Strong knowledge of SFRA architecture controllers models decorators middleware templates forms hooks jobs and custom cartridges.
• Hands-on experience with JavaScript ISML HTML CSS jQuery JSON XML and server-side scripting in SFCC.
• Strong experience with OCAPI SCAPI REST APIs SOAP APIs and integration frameworks.
• Experience integrating SFCC with Order Management Systems / OMS including order creation order status fulfilment cancellation returns and refunds.
• Good understanding of ecommerce business processes such as product catalogue management pricing promotions inventory checkout payments shipping tax customer management and order lifecycle.
• Experience with Business Manager configuration including sites catalogues price books promotions content slots campaigns search jobs services and custom preferences.
• Strong understanding of SFCC service framework custom jobs system objects custom objects and data replication.
• Experience with payment gateway integrations third-party APIs and secure checkout implementation.
• Ability to troubleshoot complex issues related to SFCC integrations performance caching and production incidents.
• Good understanding of web security data privacy authentication authorization and secure coding practices.
• Experience with version control tools such as Git Bitbucket GitHub or GitLab.
• Experience working in Agile / Scrum delivery models.
• Strong communication skills with the ability to interact with business stakeholders technical teams and client leadership.
• Ability to lead technical discussions provide estimates manage development quality and mentor team members.

Good to Have Skills

• Experience with Salesforce Order Management / Salesforce OMS.
• Experience with Salesforce Service Cloud Sales Cloud Marketing Cloud Data Cloud or Loyalty Management.
• Knowledge of headless commerce architecture and composable commerce patterns.
• Experience with frontend frameworks such as React Angular or .
• Knowledge of MuleSoft middleware platforms or API management solutions.
• Experience integrating SFCC with platforms such as SAP ERP SAP Commerce Manhattan OMS IBM Sterling OMS Salesforce OMS Adyen Stripe PayPal Razorpay Cybersource Algolia Bloomreach Akeneo and Contentful.
• Experience with cloud platforms such as AWS Azure or GCP.
• Experience with DevOps practices CI/CD pipelines automated deployments and environment management.
• Experience with monitoring and logging tools for ecommerce platforms.
• Knowledge of SEO web accessibility page performance Core Web Vitals and mobile-first commerce design.
• Client-facing experience in solution workshops discovery sessions technical demos and architecture reviews.
• Experience working with global retail fashion consumer goods marketplace or D2C ecommerce clients.

Education & Qualification

• Bachelors degree in Engineering Computer Science Information Technology Software Engineering or a related technical field.
• MCA MSc IT or equivalent postgraduate qualification will be an added advantage.
• Graduates from other disciplines may also be considered if they have strong e-commerce domain knowledge technical experience communication skills and analytical ability.

Certifications

Preferred Certifications

• Salesforce Certified B2C Commerce Developer
• Salesforce Certified B2C Commerce Architect Good to have
• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform App Builder

Good to Have Certifications

• Salesforce Certified Order Management Administrator
• Salesforce Certified JavaScript Developer I
• Salesforce Certified Marketing Cloud Engagement Developer
• Salesforce Certified Data Cloud Consultant
• Salesforce Certified AI Associate
• Salesforce Certified Agentforce Specialist
• MuleSoft Certified Developer Level 1
• AWS / Azure / GCP Cloud Certification

Experience

• 8 to 12 years of overall IT experience.
• Minimum 5 years of hands-on Salesforce Commerce Cloud / SFCC experience.
• Minimum 3 years of experience in a technical lead capacity.
• Experience in at least 2 to 3 full-cycle SFCC implementation projects.
• Experience working on OMS or order lifecycle integrations is highly preferred.

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