Lead Associate Transactional Quality ( Accounts Payable AP PTP P2P ) Gurgaon NH8 REF108931X

Achieve monitoring targets (Remote calls side by side monitoring or real time monitoring)Assess the quality and accuracy of the calls / documents monitored / evaluated including critical / fatal errorsPerform additional monitoring for nesting associates bottom performers and outliersDocument quality scores and specific observations/ feedback/ comments in the monitoring feedback to the process (Associates) on evaluations done. Conduct process meetingProvide frequency based feedback / coaching on quality issues. Attend Calibration Calls (Internal and External) and ensure a minimum variance in Reports agreed with Client / operations in a timely manner with accuracyProduction (post socializing with the clients & only in case of sudden volume influx situation) Ensure zero disputes on calls monitored or documents/cases QCdAnalyse root cause of the errors and share trendings on various performance quality improvement initiatives

Qualifications :

B. com/M com/MBA Finance

Remote Work :

No

Employment Type :

Full-time