Sales Strategy & Ops Analyst (Tier 1)

Fastly helps people stay better connected with the things they love. Fastlys edge cloud platform enables customers to create great digital experiences quickly securely and reliably by processing serving and securing our customers applications as close to their end-users as possible at the edge of the Internet. The platform is designed to take advantage of the modern internet to be programmable and to support agile software development. Fastlys customers include many of the worlds most prominent companies including GitHub Yelp Paramount and JetBlue.

Were building a more trustworthy Internet. Come join us.

The Sales Strategy & Operations Analyst will be part of Fastlys Global Sales Operations team providing Tier 1 Sales Operations support for International Sales teams in EMEA and JAPAC. They will partner closely with the Tier 1 Sales Operations lead and EMEA and JAPAC Field operations team as well as multiple stakeholders across Channel and SE operations Marketing operations and IT Business Systems teams.

This role will be an entry-level Sales Operations role and will report into the Sr. Manager Global Sales Strategy & Operations based out of our India office. This role will also matrix into the Tier 1 Sales Operations lead based out of our Denver office.

The perfect candidate for this role is a self-starter curious and willing to learn new things quickly. They will have a basic understanding of Sales as a business function with a minimum 3 years experience either in Sales/SDR/BDR/AM roles or at least 1 year supporting Sales teams in sales operations or other support roles with a high-tech or SaaS based companies. They will have basic level knowledge of Salesforce CRM as well as other key sales tools supporting Prospecting Account and Opportunity Management.

They will also have a foundation in analytical and problem solving skills able to compile basic data analysis using Excel or Google Sheets. Finally they will have a sense of urgency in responding to Sales inquiries to deliver a positive Sales support experience.

What Youll Do:

• Support the Tier 1 Sales Operations lead in setting the foundation for an optimized Tier 1 support model with a focus on EMEA and JAPAC sales team support. They will do this through process documentation managing and responding to sales inquiries within defined SLAs and triaging and escalating to Tier 2 support level teams (Field Channel and SE operations) as needed.

• Responsible for managing defined Tier 1 scope related sales inquiries from the EMEA and JAPAC teams. For any other inquiries they will escalate to the appropriate Tier 2 support teams (Field Channel and SE operations teams).

• May assist EMEA and JAPAC sales operations teams with basic sales operations tasks including data hygiene tasks account and lead routing validation and basic reporting in SFDC.

• May assist with new hire onboarding for Salesforce CRM and Sales tools partnering with the Tier 1 Sales Operations Support lead and Sales Enablement teams.

What Were Looking For:

• 1-2 years of combined sales SDR or sales operations experience ideally at a high-tech or SaaS based company.

• Working knowledge of Salesforce and other sales tools including ZoomInfo Outreach.

• Basic reporting skills in Salesforce and other tools as well as basic Excel or Google sheets skills to compile simple business analysis.

• Strong communication skills and willingness to learn new things quickly.

Well be super impressed if you have experience in any of these:

• Knowledge of other sales tools including 6Sense Clari and dashboards (Looker Tableau or PowerBI)

• Prior Tier 1 support experience in either sales operations or similar support roles.

• Experience building and using agentic-prompts to automate GTM and support workflows

Work Hours:

• This position will require you to work during scheduled hours from 2 pm - 11 pm (IST)

• Due to the regional scope of this EMEA and APJ Tier 1 sales support function core business hours may occasionally extend to EMEA and APJ friendly time-zones to support regional coverage schedules as needed.

Work Location(s) & Travel Requirements:

This position is based out of our Pune India office.

This position does not require travel unless specified by your manager.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why Fastly

• We have a huge impact.Fastly is a small company with a big reach. Not only doour customershave a tremendous user base but we also support a growing number ofopen source projects and of code employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate.Fastly is chock full of passionate people and were not one size fits all. Fastly employs authors pilots skiers parents (of humans and animals) makeup geeks coffee connoisseurs and more. We love employees for who they are and what they are passionate about.

Were always looking for humble sharp and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at We will never request sensitive information such as your Social Security number bank account or credit card information during the application process. All official communication will come from an @ or @ email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin family or parental status physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact your Recruiter or the Fastly Employee Relations team at or .

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