SALES & SERVICE ENGINEER

ROLE SUMMARY

The Sales & Service Engineer for Electrosurgical Units (ESU) is a dual-role professional responsible

for driving product Demonstration in OT and delivering post-sales technical support within the

assigned territory. The incumbent will engage with surgeons biomedical engineers and hospital

procurement teams to present and sell ESU products while also ensuring optimal device

performance through hands-on installation commissioning preventive maintenance and repairs.

KEY RESPONSIBILITIES

A. Sales & Business Development

•Conduct clinical and technical product demonstrations of ESU devices to surgeons OT

nurses and hospital administrators.

•Develop and deliver compelling sales presentations tailored to customer needs and clinical

workflows.

•Achieve and exceed monthly quarterly and annual product Demonstration targets for the

ESU product range.

•Build and maintain strong relationships with key opinion leaders (KOLs) surgeons and

hospital procurement teams.

•Perform live in-theatre product demonstrations during surgical procedures in a professional

and safe manner.

•Educate OT staff and clinicians on the correct and safe usage of ESU equipment and

accessories.

•Set up and configure ESU devices and accessories (monopolar bipolar vessel sealing) as

per clinical requirements.

•Coordinate and conduct hands-on training sessions workshops and dry-lab demonstrations.

•Serve as the clinical and technical point of contact during product evaluations and trials.

C. Installation Commissioning & Service

•Install and commission new ESU systems at customer sites in accordance with manufacturer

specifications and hospital protocols.

•Perform scheduled preventive maintenance (PM) as per service plans and manufacturer

guidelines.

•Diagnose and troubleshoot hardware software and accessory-related faults in ESU devices.

•Execute corrective maintenance and repairs to restore device functionality with minimal

downtime.

•Maintain accurate service records maintenance logs and calibration certificates for all

serviced equipment.

•Respond promptly to service calls and breakdowns within the agreed service-level timelines.

•Ensure all serviced devices comply with IECand applicable biomedical safety

standards.

•Coordinate with the technical/R&D team and manufacturer for complex escalations spare

parts and warranty repairs.

•.

QUALIFICATIONS & EXPERIENCE

Education

•Diploma B.E. / in Biomedical Engineering Electronics & Communication Electrical

Engineering or a related discipline. (Mandatory)

•Diploma in Biomedical Engineering with significant relevant experience may be considered.

Experience

•3–6 years of experience in medical device sales and/or servicing preferably in surgical or

operating room equipment.

•Prior exposure to ESU electrosurgery or high-frequency surgical devices is highly preferred.

•Experience working in OT environments and engaging with surgical teams is a distinct

advantage.

SKILLS & COMPETENCIES

KEY PERFORMANCE INDICATORS (KPIs)

•Number of product demonstrations conducted per month

•Customer conversion rate from demonstration to purchase

•First-time fix rate (FTFR) for service calls

•Mean Time to Repair (MTTR) and response time adherence

•Customer satisfaction scores (post-service and post-sale feedback)

•Preventive maintenance completion rate as per service schedule

•Accuracy and timeliness of CRM and service documentation

WORKING CONDITIONS

•Frequent travel within assigned territory; occasional inter-city/inter-state travel required.

•Regular presence inside operating theatres — must adhere to sterile technique and OT

protocols at all times.

•Availability for emergency service calls including on weekends or outside business hours as

required.

•Physical ability to carry demonstration kits and service tools to customer sites.