Sales Ops

For CL9 candidates should ideally have team-handling/people-management experience. However candidates demonstrating strong maturity and relevant experience may also be considered based on the interview assessment.

The business has clearly indicated that candidates with 60 or 90 days notice will generally be rejected due to the transition timeline.

Preferred Candidate Background

Primary industry preference:

1. FMCG - highest priority
2. Retail
3. Manufacturing
4. Other relevant industries may be considered if the candidate meets the skill requirements.

The focus should remain on relevant Order Management experience rather than restricting sourcing only to specific target companies.

Order Management

Candidates should have practical understanding of:

• End-to-end Order Management lifecycle
• Order-to-Cash (O2C)
• Sales Operations
• Order processing and management
• SAP / ERP transactions
• Supply Chain processes
• Customer interaction/stakeholder management

Customer / Client Onboarding

Candidates should be able to explain:

• Customer onboarding process followed in their previous organization
• Data entry/customer master-related activities
• Stakeholder/client coordination
• Handling multiple and detailed entries accurately
• Customer management processes

Important: Candidates should have hands-on SAP experience not merely theoretical knowledge. Candidates with SAP knowledge but no practical exposure have been rejected previously.
Technical skills:
MS Excel (Advanced preferred) PowerPoint Outlook Word
Reporting data analysis and business systems proficiency

Candidate Screening Focus

Recruiters should specifically validate:

1. Current location and willingness to work from Bangalore BDC7
2. Notice period - Immediate / maximum 30 days
3. Total years of experience
4. Order Management / O2C experience
5. Customer/Client Onboarding experience wherever applicable
6. Hands-on SAP experience
7. Industry background with FMCG as the preferred background
8. Team-handling experience for CL9
9. Willingness to learn new tools/processes
10. Willingness to work from office

Candidates should not be submitted merely because they have generic Order Management experience. Recruiters must validate the actual scope of their previous responsibilities.

Interview & Assessment Process

• CL9: 2 interview rounds assessment
• CL10 & CL11: 1 interview round assessment wherever applicable
• Assessment and interview process may run simultaneously.
• Candidates may receive the assessment even after selection while the overall process is being completed.

Required Skills:

Sales Operations