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RSM- HDFC NBB VRM Coimbatore
Job Location:
Job Location:
Coimbatore - India
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
25 July 2026 (30+ days ago)
Posted:
Application Deadline:
22 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
1. Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organization.
2) Dimensions What are the areas (in quantitative terms) the job has an impact on | |||
Dimension | Remarks | ||
1. | Manpower (Nos.) | 4-5 depending on the relationship Indirect could range from 28- 35 |
3) Job Context & Major Challenges
- Driving sales performance through a phone-based sales model without face-to-face customer interaction.
- Ensuring high lead conversion and productivity across tele-sales teams.
- Maintaining customer engagement and relationship quality through telephonic interactions.
- Balancing aggressive sales targets with customer experience and compliance requirements.
- Managing team productivity motivation and attrition in a high-volume sales environment.
- Ensuring quality business acquisition while maintaining regulatory and process adherence.
- Driving persistency and customer retention through effective follow-up mechanisms.
- Managing lead quality lead allocation and optimal utilization of available databases.
4) Principal Accountabilities & Supporting Actions
Ensure achievement of Premium and Revenue Targets
- Monitor sales performance conversion ratios and premium achievement regularly.
- Drive sales campaigns contests and recognition programs to improve productivity.
- Conduct regular performance reviews with Sales Managers and sales executives.
- Ensure effective lead utilization and customer engagement.
Ensure smooth functioning of sales and operational processes
- Communicate product process and compliance updates to the team.
- Ensure adherence to quality and regulatory requirements.
- Monitor lead allocation policy issuance and customer servicing processes.
- Coordinate with Operations and Service teams for timely resolution of issues.
Drive productivity and cost optimization
- Track key productivity metrics such as login hours connect rates and conversions.
- Optimize manpower deployment and resource utilization.
- Monitor sales-related expenses and ensure budget adherence.
- Improve efficiency through data-driven performance tracking.
Ensure right talent placement and development
- Identify capability gaps and provide coaching support.
- Recruit onboard and develop Sales Managers and tele-sales executives.
- Conduct regular training and capability-building initiatives.
- Drive performance management and succession planning.
Ensure acquisition of quality business
- Monitor sales quality and compliance metrics.
- Promote need-based selling practices.
- Conduct regular reviews of business quality and customer suitability.
- Reduce cancellations and improve policy issuance quality.
Ensure achievement of Persistency and Retention Targets
- Drive customer follow-ups for renewals and policy servicing.
- Monitor persistency metrics and identify improvement opportunities.
- Resolve customer concerns through collaboration with service teams.
- Implement retention initiatives to improve customer stickiness.
Build new business opportunities and improve market penetration
- Leverage customer databases for cross-sell and upsell opportunities.
- Identify new customer segments and untapped opportunities.
- Partner with Marketing teams to maximize lead generation effectiveness.
- Drive innovative sales initiatives to improve conversion and business growth.
5) Job Purpose of Direct Reports (Sales Manager / Senior Sales Manager)
- Generate insurance business through telephonic interaction with prospective and existing customers.
- Manage leads effectively to maximize sales conversions.
- Understand customer needs and recommend suitable insurance solutions.
- Ensure timely follow-up policy issuance support and customer servicing.
- Achieve sales persistency and productivity targets while maintaining quality and compliance standards.
- Build long-term customer relationships and contribute to sustained business growth.
6) Relationships
Internal
- Sales Operations Team: Daily for lead allocation MIS and operational support.
- Customer Service Team: Daily for customer servicing and issue resolution.
- Underwriting Team: Daily for proposal processing and policy issuance.
- Training Team: Weekly for product process and sales capability enhancement.
- HR Team: Monthly for recruitment manpower planning and employee engagement.
- Marketing Team: Weekly for lead generation campaigns and promotional activities.
- Technology/CRM Team: As required for system support and CRM-related issues.
- Finance Team: Monthly for incentive processing and expense management.
External
- Customers and Prospects: Daily for sales discussions renewals and relationship management.
- Lead Generation Partners/Vendors: Weekly for lead quality reviews and business development initiatives.
- Business Partners and Strategic Alliances: Monthly for business growth and customer acquisition opportunities.
Required Experience:
Chief
About Company
Discover a world of financial solutions at Aditya Birla Capital – your trusted partner for investments, insurance, loans, and a wide range of financial services in India.
