Retail Sales Executive ( Job ID 23517)

Job Title: Retail Sales Executive Insurance Broking

To generate new business and manage existing client relationships by promoting retail insurance

products (Health Motor Personal Accident Travel etc.) through effective sales and service delivery.

1. Business Development & Sales

2. Generate leads through cold calling references walk-ins and marketing campaigns.

3. Identify customer insurance needs and offer suitable retail insurance products (Health

Motor etc.).

4. Achieve monthly and quarterly sales targets.

5. Cross-sell and up-sell insurance products.

6. Build and maintain strong relationships with individual and small business clients.

7. Provide prompt post-sales service and assistance with policy renewals endorsements and

claims support.

8. Ensure a high level of customer satisfaction and retention.

9. Coordinate with underwriters and operations teams for policy issuance and servicing.

10. Collect and verify documents required for policy processing.

11. Ensure accurate data entry and timely reporting.

12. Keep updated on insurance products competitors and market trends.

13. Provide feedback on product improvements and customer expectations.

14. Adhere to IRDAI and company compliance guidelines.

15. Maintain confidentiality and accuracy in customer records and transaction

Qualifications & Skills:

1. Graduate in any discipline (MBA preferred).

2. Minimum 13 years of experience in retail insurance sales / insurance broking / financial

services.

3. Strong communication and negotiation skills.

4. Customer-oriented approach with problem-solving ability.

5. Basic understanding of insurance products and digital platform

Key Performance Indicators (KPIs):

1. Achievement of sales targets (Health Motor etc.)

2. Customer retention and satisfaction rate

3. Policy renewal ratio

4. Cross-sell ratio