Resource Planner

Job Title

Job Description

Job Title: Resource Planner

Location: Chennai

In this role you have the opportunity to

Resource Planners create medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service. Resource Planners handle exception management and balance continuously conflicting demands in the area of business obligations resource availabilities and customer demand.

You are responsible for

Create service workforce shift and create follow-up work order following subcontractor service activities

Communicate schedule proposal via conventional methods

Review optimized options and schedule field service visit

Schedule service order resources

Create customer maintenance plan service events

Create update or cancel customer maintenance plan

Schedule field service event create update or cancel preventative maintenance plan

Process service parts and/or tools request

Handle scheduling exceptions

Adjust service workforce shift find service contact & determine preferred method of contact

Communicate schedule proposal via automated methods

Plan noncustomer interaction time and set-up and maintain resource data

Allocate additional service resources and monitor preventative maintenance delivery and scheduling performance close subcontractor work order.

You are a part of

You will be the part of a vibrant Service and Solutions Delivery Team which will offer you rewarding career opportunities and also exposure to the latest in Healthcare Technology . You will be an integral part of the Philips vision of improving 2.5 billion lives by 2030.

To succeed in this role you should have the following skills and experience

Bachelors degree in any stream

Min 3 years of customer support experience or experience as a Client Service Representative.

Good communication skills in writing and reading

Ability to multi-task prioritize and manage time effectively

Good command over English and Hindi

In return we offer you

A meaningful career with new challenges in our dynamic organization working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines.

Why should you join Philips

Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what its like working for Philips at a personal level visit the Working at Philips page on our career website where you can read stories from our employee blog. Once thereyou can also learn about our recruitment process or find answers to some of the frequently asked questions.

#LI-PHILIN