Research Lead

Role Purpose

The ADE role is a clients trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth within the account. This is a strategic role with 2 -in-a box positioning with Global Account Executive. This role typically requires a combination of excellent client management technical expertise and project management skills along with business development acumen serving customer addition to driving successful account management it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role.

DO

Delivery Excellence
Solution assurance (right solution is proposed to deliver in a profitable manner)
Working closely with GAE to create new transformation agenda for the client.
Institutionalize delivery approach acrossSLAin the account.
Support & enable delivery excellence programs/initiatives to drive superior margins/client satisfaction

Delivery Management
Client Trusted Advisor (CXOs/CxO-1) from an execution standpoint and lead cross-/upsell services.
Delivery led growth (leverage the existing Delivery Teams and identify drive large deals support) by positioning Wipros capabilities.
Enable drive and support the Change request process (must be able to package it across Service Lines)
Manage key customer relationships (CSAT) deep dive on customer feedback and support.
Track delivery escalation & enable resolution.
Delivery Operations
Represent One Wipro Delivery view to the customer and GAE. Owns end to end accountable for customer transformation/program outcome) delivery for account in partnership with SL DMs
Leads and manages overall delivery for the account in partnership with DMs/delivery leads of SLs.
Drives account level forecasts workforce strategy planning and execution in close partnership with GBLs.
Should be able to drive Revenue and Margin numbers to target.