Research Analyst
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Job Summary
Key Responsibilities
1. External Research & Source Identification
Identifyand evaluate themost reliable and comprehensive sourcesofoutlet airport and airline data beyond official websitesassessing coverage gaps vs direct scraping
Maintain a catalogue of trusted sources to feeddatascrapingand ingestion processes (e.g.outletreview platforms aviation publications airport authorities)
Monitor industry news and announcements related tooutlets airports terminals and airline operations
2. Data Validation & Disambiguation
Review andvalidatescraped orthirdpartydata to ensure accuracy and relevance
Disambiguate conflicting or duplicated data points and select the most meaningful values
Supportentity resolution reconcilingthirdpartyoutletand airport data with Collinsons internal inventory
Act as asubjectmatterreviewer to improveLLMdrivenenrichment processes
3. Master LocationMaintenance
Ownthe maintenancetheMaster Location database covering airports terminals concourses andsublocations
Track and update changes such as terminal renumbering new builds closures or connectivity changes
Ensure location hierarchies accurately reflect passenger reality (e.g. terminal accessibility airside/landside constraints)
4. Terminal Connectivity & Passenger Mapping
Document terminal connectivity and passenger flows (e.g. which terminals are connected airside)
Map passenger types (domestic international SchengennonSchengen etc.) to terminals and locations
Enable moreaccurateunderstanding ofwhich outlets members can realistically access supporting traffic allocation and reporting
5. Airline & Network Intelligence
Maintain and enrich airline datasets including:
Terminal operations by airport
Airline categorisation (e.g.lowcostcarrier vsfullservice)
Track airline moves between terminals and network changes
Anticipate competitiveoutletnetwork changes by monitoring announcements before they appear in official networks
6. Crowdsourcing & Internal Community Engagement
Coordinate internal crowdsourcing initiatives to gather insights from frequent travellers and knowledgeable staff
Build and nurture an internal community contributingrealworldobservations and updates
Validate and incorporate crowdsourced data into master datasets
7. Communication & Business Updates
Produce regularbusiness updateshighlighting:
Recent changes to airportsoutlets and terminals
Network expansions or closures
Key insights and good to know information from core datasets
Communicate clearly with stakeholders across Product Commercial Data and Operations
Required Skills & Experience
Technical & Analytical Skills
Comfortable working with structured data inExcel or similar tools
Ability to run preset queries or extract data from source systems (no advanced coding)
Strong attention to detail and data quality
Industry & Domain Skills
Strong interest or passion for theaviation and travel industry
Curiosity to stay up to date with industry news airport developments and market trends
Previousexperience in travel aviation or tourism (e.g. travel agency airline airport or hospitality) isadvantageousbut not mandatory
Communication & Collaboration
Clear written and verbal communication skills
Confidence engaging with a broad internal audience
Ability to synthesise complex information into clear actionable updates
Personal Attributes
Naturally curious andresearchoriented
Methodical and organised
Enjoys becoming asubjectmatterexpert
Comfortable working independently while collaborating closely with data product and commercial teams
Collinson Group is a global leader in driving loyalty and engagement for many of the worlds largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty Lifestyle Benefits and Insurance.
The group provides unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services now accessible to over 400m end consumers.
We have more than 25 years experience with 28 global locations servicing over 800 clients in 170 countries employing 1800 people.
We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include: Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.
Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 colleagues globally.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.
If you need any extra support throughout the interview process then please email us at
You can look forward to a competitive salary and benefit plan including but not limited to:
Hybrid work arrangement (work from home/office)
26 calendar days Annual Leave
Health Insurance
Maternity leave (6 months- Paid)
Paternity leave (15 days- Paid)
Required Experience:
IC
