Require an Associate Engineer in Mumbai

TestHiring

Job Location:

Mumbai - India

Monthly Salary: K 10 - 10

Experience Required: 2-5years

Posted on: 22 days ago

Vacancies: 1 Vacancy

Job Summary

Providing customers with IT support via application support desktop solutions chat functions emails and calls.
Troubleshooting IT issue by probing customers
Providing customer with step-by step guidance to solve the technical issue
Following up on technical queries and providing feedback
Escalating critical issue to next level
Relaying application functionality feedback from customers to IT developers.
Driving major incident/high impact issue to resolution through bridge call

Requirements

Proven experience in IT support helpdesk or desktop support roles.
Strong knowledge of Windows operating systems Microsoft Office Suite and common business applications.
Excellent troubleshooting analytical and problem-solving skills.
Proficient in communication via phone email and chat with a focus on clarity and empathy.
Ability to manage multiple priorities in a fast-paced environment.
Experience with ticketing systems and remote support tools (e.g. TeamViewer Remote Desktop).
Familiarity with incident management and service desk processes.

Required Skills:

Career in software testing

Required Education:

(CSE IT)

Providing customers with IT support via application support desktop solutions chat functions emails and calls.Troubleshooting IT issue by probing customersProviding customer with step-by step guidance to solve the technical issueFollowing up on technical queries and providing feedbackEscalating crit...