Require a Support Engineer in Bengaluru
Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Provide first- second- and third-level technical support for engineering systems software and hardware platforms.
- Diagnose troubleshoot and resolve complex technical issues across distributed systems networks and embedded environments.
- Collaborate with development QA and operations teams to identify and escalate bugs performance bottlenecks and system failures.
- Document and maintain detailed incident reports troubleshooting procedures and knowledge base articles.
- Monitor system health using monitoring tools and proactively identify potential issues before they impact operations.
- Participate in on-call rotations and respond to critical incidents with urgency and precision.
- Assist in the deployment configuration and maintenance of engineering tools CI/CD pipelines and infrastructure.
- Contribute to the design and implementation of scalable support solutions and automation scripts.
- Engage with clients and internal stakeholders to gather feedback and improve system usability and reliability.
- Stay current with emerging technologies industry trends and best practices in engineering support and system optimization.
Requirements
- Bachelors degree in Engineering (Electronics Computer Science Electrical or related field) or equivalent experience.
- 25 years of hands-on experience in technical support systems engineering or related roles within a technology or engineering environment.
- Proficiency in Linux/Unix operating systems networking fundamentals and command-line tools.
- Strong understanding of software development lifecycles debugging techniques and version control systems (e.g. Git).
- Experience with monitoring and logging tools (e.g. Prometheus Grafana ELK Stack Splunk).
- Familiarity with scripting languages such as Python Bash or PowerShell for automation and diagnostics.
- Knowledge of cloud platforms (AWS Azure or GCP) and containerization technologies (Docker Kubernetes) is a plus.
- Excellent problem-solving skills attention to detail and ability to work independently and in cross-functional teams.
- Strong communication skills with the ability to explain technical concepts clearly to non-technical stakeholders.
- Willingness to participate in on-call support and respond to incidents outside regular business hours.
Required Skills:
Qualification: Bachelors/ Masters degree Experience: Freshers Bachelors or Masters degree in a relevant field Freshers with strong academic performance and a proactive attitude Proficiency in Microsoft Office Suite and basic data management tools Excellent communication and interpersonal skills Ability to learn quickly and adapt to evolving priorities
