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Require a Customer Support Executives in Bangalore
Job Location:
Monthly Salary:
Experience Required:
Posted:
29 June 2026 (30+ days ago)
Posted:
Application Deadline:
26 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Handle inbound customer inquiries via phone email and live chat with professionalism and empathy.
- Resolve customer complaints order discrepancies delivery issues and product-related concerns promptly and effectively.
- Maintain accurate and up-to-date records in the CRM system ensuring all interactions are logged and follow-ups are tracked.
- Collaborate with logistics sales and product teams to escalate and resolve complex issues in a timely manner.
- Provide feedback on recurring customer pain points to improve service delivery and product offerings.
- Assist in managing customer returns refunds and replacements in accordance with company policies.
- Stay current on product portfolios promotions and company policies to deliver accurate and consistent information.
- Contribute to customer retention efforts through proactive follow-ups and personalized service.
Requirements
- 25 years of proven experience in customer support preferably within the FMCG Foods or Beverage industry.
- Strong verbal and written communication skills in English and regional languages (e.g. Kannada Hindi).
- Proficient in using CRM tools Microsoft Office Suite and digital communication platforms.
- Ability to multitask manage high-volume inquiries and maintain composure under pressure.
- Customer-first mindset with a proactive approach to problem resolution.
- Basic understanding of supply chain and distribution processes in the FMCG sector is a plus.
- Diploma or Bachelors degree in any discipline; relevant certification in customer service is advantageous.
Required Skills:
Finance Manager / DR Congo
Required Education:
Finance Manager / DR Congo
