Regional Customer Success Operations Manager
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Job Summary
About Payoneer
Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.
By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.
Location: Bangalore
Hybrid
Full-time
Role Summary
As aRegional Customer Success Operations Manager you will enable Customer Success teams to drive customer retention and growth by delivering scalable processes operational excellence and successful execution of strategic initiatives. You will partner with Regional CS Leadership while leading global programs bridging global strategy with regional execution to improve customer outcomes and business performance.
What Youll Do
- Partner with Regional CS leaders to improve operational performance and execution.
- Lead cross-functional global CS initiatives from planning through rollout.
- Drive adoption of new processes systems and operating models.
- Represent regional needs in global planning and influence roadmap priorities.
- Analyze business performance andidentifyopportunities to improve efficiency scalability and customer outcomes.
- Build strong partnerships across Product TechnologyRevOps Enablement and Customer Success.
Who You Are
- 5 years of experience in Customer Success Operations Revenue Operations Business Operations Consulting or a similar role.
- Proven experience leading cross-functional projects in a global organization.
- Strong project management analytical and stakeholder management skills.
- Data-driven proactive and comfortable working in a fast-paced environment.
- Experience withbuilding AItoolsis a strong advantage.
Experience with Salesforce and business intelligence tools is a strong advantage
Required Experience:
Manager
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
