Regional Business Manager Allen Solly
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Posted:
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Job Summary
To pro-actively contribute to the implementation of the retail strategy and implement projects and trials for the region by handling business retail operations and people management. Ensure delivery and compliance of exceptional operational standards support the management of customer service activities and staff competence so as to optimise and sustain sales performance and customer satisfaction.
Retail today is all about being better faster and their preparation to face fierce competitive pressure retail operations team needs to recognize the value of building the stores as brands to reinforce their marketing Positioning to communicate quality as well as value for money. Sustainable competitive advantage will be dependent on translating core values combining products image and customer experience into a coherent retail brand strategy.
Also with international brands coming into India it becomes all the more important for the business to be able to create sustainable growth drivers for MFL.
Key Challenges:
managing the team keeping them motivated and acting as a role model for them.
manage the P&L within allocated budget in order to affect a profitable performance for the Area.
that all stores adhere to compliance requirements in all areas of operational activity company policies and procedures.
with various teams retail B&M VM projects retail HR vendors franchises etc. internal as well as external.
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Tapping Business potential for the Region | generation- Prepares a quarter wise footfall generation activity plan for the stores. Ensures that every store gets appropriate support Store business plan in consultation with ARM and -ordinate with HO to ensure appropriate support for execution. Analysis- Analyses the competition information to build up a picture of competition strategy. Identifies emerging opportunities / threats due to competition action. Recommends action to benefit from the emerging trend. Networks with competition staff in the region to better understand the competition environment and validation of numbers / trends. development- Visits & gives final opinion on B/C sites filters leads from ARM for further development anchors the relationship with RBD local representative. |
| KRA2 | Franchisee Management | the relationship with the franchisee from a business point of view. conflicts. |
| KRA3 | SOP Compliance | the ARM and the audit reports. Picks up reoccurring trends at the stores |
| KRA4 | Merchandize Management | the ARM reports and the audit reports. Picks up reoccurring trends at the stores |
| KRA5 | VM | the effectiveness of VM arrangement at outlets and recommends changes |
| KRA6 | Store Operations | quality of store opening study delay patterns if any. operations & Ensure compliance adherence wrt Cash management Stock Management Cost management housekeeping staff attendance. Suggest changes to the process as and when required to ensure 100% compliance. Store opening- Design the store launch plan and monitor the launch / opening process. Monitor new store performance with required handholding for first 3 months. |
| KRA7 | Understanding Consumer needs | Collection- Monitor CRM registration rates analyze patterns to ensure high registration rates consumer behavior to information sharing. Analysis- Suggest ways for better customer service. Give customer insight to the stores for business improvement at store level. Ensure understanding of consumer trend to the ARM and store teams. rapport with top customers (approx 5) of every store. |
| KRA8 | Team Management | - Hire ARM & SM under ROMs guidance quarterly appraisal/ performance review structural issues to motivation Targets- Sets weekly targets for the ARMs based on the market trend expectation of monthly business from his region and ARM views Budget- Sets the monthly spends budgets for ARMS. Reviews budget vs actual trend and recommends changes. - To decide on training priorities. Prepare modules for training make a training calendar for implementation |
Required Experience:
Manager
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