Recovery Executive

The Recovery Executive is responsible for managing receivables and recovering delinquent accounts while maintaining compliance with company policy and applicable regulations. This role requires strong negotiation skills attention to detail and the ability to balance effective collection strategies with professional customer interactions. The Recovery Executive will work closely with internal teams including credit legal and customer service to minimize losses and improve collection performance.

• Manage a portfolio of delinquent accounts and implement appropriate collection strategies to maximize recovery.
• Contact customers via phone email and written correspondence to negotiate repayment plans and settlements.
• Document all collection activities and maintain accurate account records in the CRM system.
• Assess account risk and determine escalation paths for legal action or specialist handling where necessary.
• Ensure all recovery activities comply with regulatory requirements and internal policies.
• Collaborate with cross-functional teams (legal credit customer service) to resolve complex disputes and recoveries.
• Prepare regular reports and dashboards on recovery performance KPIs and trends.
• Recommend and implement process improvements to increase efficiency and collections effectiveness.
• Participate in training and mentoring of junior recovery staff.
• Handle escalations and ensure timely resolution of customer complaints related to collections.

• Bachelor's degree in Finance Business Administration Economics or a related field preferred; equivalent work experience considered.
• 2 years of experience in debt recovery collections or credit management preferred.
• Knowledge of debt collection regulations and consumer protection laws applicable to the region.
• Proven track record of meeting or exceeding collection targets and KPIs.
• Strong negotiation communication and interpersonal skills.
• Proficiency with Microsoft Excel and experience using CRM or collections management software.
• Ability to analyze account data prioritize actions and manage time effectively in a target-driven environment.

• Debt recovery
• Collections management
• Negotiation
• Regulatory compliance
• Financial analysis
• Risk assessment
• Customer service
• Microsoft Excel
• CRM
• Skip tracing
• Debt collection law
• Communication
• Reporting
• Team leadership
• Process improvement
• Data analysis
• KPI monitoring
• Account reconciliation
• Time management
• Stakeholder management
• Problem solving
• Credit risk
• Escalation handling
• Performance management