Rack Lifecycle Team Manager , Rack Lifecycle Team

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for a hands-on operationally focused Rack Lifecycle Team Manager to join our Infrastructure Operations team owning the day-to-day execution of rack lifecycle operations within data center sites. This role is responsible for the full continuum of rack operations from demand intake and rack landing through Late Binding cabling rack installation and handoff to end-of-life decommissioning at the site level.
You will lead a team of data center technicians translating organizational capacity goals into executed deliverables on the floor. As a tactical leader you are the single accountable owner for ensuring every rack needed for customer capacity lands on time is cabled and installed to standard has no install blockers at handoff and is decommissioned safely and compliantly at end-of-life.
Your work directly supports AWSs ability to deliver infrastructure capacity to customers reliably and at the lowest possible cost while maintaining the highest standards of safety security and environmental compliance.


Key job responsibilities
Rack Delivery & Installation
Lead planning and execution of network deployments including rack installs structured cabling fiber trunks and MMR/CFA builds to meet committed customer capacity dates
Coordinate site readiness RSPC readiness (Rack Space Power Cooling); ensure racks are landed cabled and ready for cabling patching and install per standards
Proactively identify and drive resolution of blockers across permits site access facilities power cross-connects and vendor dependencies
Drive cross-team coordination with DCO DCEO LOG security CDP Supply chain Transport and GND during deployment waves running escalation touchpoints and daily stand-ups as needed
Ensuring rack installations are as per MOP/SOP and documenting the handovers for later refences and improvements
Cabling Infrastructure (Late Binding)
Own scope for fiber/copper cabling patching schedules and labeling standards for the site
Validate OTDR/power testing and as-built documentation; ensure cabling meets quality standards and capacity requirements before handoff
Maintain cabling infrastructure governance including CMDB accuracy and port map integrity post-installation
Identify systemic cabling quality gaps and implement corrective actions to improve cycle times and first-pass quality
Supply Chain & Logistics
Track rack cable optics and network BOM from PO to site; monitor lead times logistics customs clearance and site inventory levels
Flag supply chain risks to schedule early and coordinate with procurement logistics and vendor partners on mitigation plans
Ensure material availability aligns with deployment timelines; maintain site-level inventory accuracy
Stakeholder Management & Blocker Removal
Serve as the single point of contact for internal customers DC Ops facilities transport and vendors for site-level rack lifecycle activities
Run daily and weekly war rooms during deployment waves; provide timely status updates and escalate blockers to senior leadership as needed
Build effective working relationships with cross-functional partners to ensure alignment and uninterrupted delivery execution
Rack Decommissioning (Decom)
Own the site-level decommission pipeline for EOL racks; coordinate with Capacity Planning Network Operations and DCLM/ALM teams to schedule graceful shutdowns with zero service impact
Lead physical decommission activities device wipe media destruction cable removal power disconnect asset de-tagging and rack removal ensuring full MOP and EHS compliance
Track and recover reusable assets (optics cables PDUs hardware); coordinate RMA liquidation or secure disposal per AWS Reverse Logistics and Environmental policies
Validate that reclaimed power cooling and U-space is accurately returned to the available pool; drive re-use to defer new builds and improve TCO
Ensure data hygiene post-decom including DCIM/CMDB updates IPAM releases port map reconciliation and circuit/cross-connect documentation
Governance Metrics & Reporting
Track and report on site-level KPIs including: racks landed vs. plan Late Binding cabling completion % capacity ready dates received vs. installed cycle time decom backlog vs. flightpath goal and shipment achievement %
Define and enforce site-level policies SOPs and governance frameworks aligned with AWS standards and industry best practices across all rack lifecycle phases
Provide accurate data-driven reporting on delivery performance blockers and improvement initiatives to the Cluster Manager and senior leadership
Champion adoption of tooling (e.g. Boost MARS ALM/DCLM) to reduce manual effort improve data accuracy and accelerate delivery cycle times
Handover & Documentation
Ensure clean documented handoffs to Data Center Operations teams with updated CMDB/DCIM records port maps test results and completed workflow sign-offs with zero blockers at handoff
Maintain accurate and current records in DCIM/CMDB IPAM and related systems throughout all lifecycle phases
Ensure all as-built documentation cabling records and workflow completions are captured and auditable
Team Leadership & Operations Management
Lead coach and develop a team of data center technicians; manage staffing scheduling and day-to-day workforce planning for the site
Conduct regular team meetings drive performance accountability and ensure appropriate training and skill development across all lifecycle functions
Translate organizational goals into actionable team objectives; manage sprint planning team output quality and SLA compliance
Participate in recruiting onboarding and performance management; make staffing recommendations in partnership with manager and HR
Foster a high-performance inclusive and safety-first team culture

A day in the life
As the Rack Lifecycle Team Manager for your site no two days are the same. You might start your morning reviewing the sites daily rack landing dashboard checking in with your technicians on an active cabling wave and triaging a supply chain delay flagged overnight. By midday you could be on the data center floor coordinating a rack placement with facilities validating a power sign-off checklist before a network device install or running a decom stand-up to confirm MOP readiness for an EOL rack the afternoon you might be updating CMDB records following a completed handoff reviewing your teams KPI performance ahead of a weekly operations review or coaching a technician on structured cabling standards. Your role is tactical and hands-on you execute with your team remove blockers in real time and hold the line on quality and schedule at the site level.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
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Work/Life Balance
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Inclusive Team Culture
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Mentorship and Career Growth
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- Bachelors degree or equivalent or 4 years of education or related field experience
- 3 years of direct people management including managing managers or senior individual contributors experience
- 2 years of relevant discipline work or 5 years of data center engineering or operations experience

- 2 years of data center critical environment computer hardware repair infrastructure cabling network deployment or data center operations experience or experience working in a data center environment (racking and stacking gear cable management hot/cold aisle containment)
- 2 years of network cabling fiber optics and test equipment including VFL power meter and OTDR experience or experience related IT
- Experience measuring key operational metrics (e.g. order cycle time ship estimate accuracy on-time and complete shipment inventory record defect rate)
- industry standard certification (CompTIA CCENT or Network) or experience working in a colocation data center facility
- Experience managing and negotiating contracts and vendor relationships

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