Quality Assurance & UAT Engineer – Dialer

We are looking for a Quality Assurance & UAT Engineer with strong experience in manual testing UAT dialer/outbound contact center testing and end-to-end integration testing. The ideal candidate will validate business workflows integrations APIs authentication processes and dialer functionality while ensuring production readiness and a high-quality customer experience.

Responsibilities

• Plan and execute UAT and manual testing for enhancements releases and business workflows covering positive negative boundary and end-to-end scenarios.
• Review business requirements user stories acceptance criteria and functional designs to create comprehensive test scenarios test cases and test scripts.
• Perform end-to-end and integration testing across CRM contact center telephony workforce management APIs and enterprise applications.
• Test dialer and outbound contact center functionality including campaigns dialing modes call routing agent availability dispositions retry/re-dial logic pacing contact lists campaign rules and call outcomes.
• Validate MFA SSO identity verification authentication session management and access-management workflows across positive and negative scenarios.
• Test APIs and integrations validate request/response behavior and data flows and use SQL or reporting tools where required for test-data validation.
• Identify document prioritize track retest and validate defects through resolution using Jira Azure DevOps ALM or similar tools; support root-cause analysis and defect triage.
• Coordinate regression and release testing assess change impacts validate acceptance criteria and support production readiness deployment validation and post-release testing.
• Collaborate with Product Managers Business Analysts Technology Development Operations and business stakeholders to clarify requirements resolve issues communicate testing status and participate in Agile ceremonies.

Qualifications :

• 5 years of experience in Quality Assurance UAT Manual Testing Business Analysis or a related role.
• Hands-on experience creating and executing manual test plans test cases test scripts and UAT scenarios.
• Strong experience with dialer/outbound contact center testing including campaigns routing dialing strategies agent workflows call dispositions retry logic and call outcomes.
• Experience testing contact center CRM customer servicing workforce management or telephony platforms.
• Strong understanding of SDLC Agile methodologies regression testing release testing and production validation.
• Experience with API testing integrations end-to-end workflows data validation and SQL or reporting tools.
• Knowledge of MFA SSO identity verification authentication and access management.
• Experience with defect/test management tools such as Jira Azure DevOps ALM or similar platforms.
• Strong analytical troubleshooting documentation communication and stakeholder-management skills.
• Ability to manage multiple testing activities dependencies and timelines in a fast-paced environment.

Nice to Have

• Experience with dialer/contact center platforms and telephony integrations.
• Experience supporting production releases post-deployment validation and hypercare.
• Knowledge of SQL reporting or data reconciliation.
• Experience in financial services or other highly regulated environments.
• ISTQB Certified Agile Tester (CAT) or similar certification.
• Experience working in enterprise Agile/SAFe environments.

Additional Information :

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

No

Employment Type :

Full-time