Quality Assurance Manager (QAM) , Alexa Smart Properties

Amazons Alexa Smart Properties (ASP) team is seeking a seasoned and strategic Quality Assurance Manager to lead and scale quality engineering across the entire ASP product portfolio. ASP powers Alexa experiences in hospitality senior living healthcare and other commercial environments and this role is responsible for ensuring enterprise-grade quality at scale across all verticals device types and partner integrations.
As a QA Manager you will collaborate in setting the quality vision and strategy for the ASP organization lead multiple QA team members (SDETs QAEs QATs) drive cross-organizational quality initiatives and serve as the senior quality voice in executive-level planning and decision-making. You will influence engineering culture define and maintain quality standards that extend beyond your immediate team and build scalable quality programs that support ASPs rapid growth across global markets.

Key job responsibilities
Define and own the organization-wide quality strategy for ASP spanning all verticals (hospitality senior living healthcare commercial) and product lines (cloud services device experiences partner integrations)
Lead develop and scale multiple QA team members including SDETs QAEs and offshore/vendor QA resources building a high-performing quality engineering organization
Input to the strategic direction for test automation establishing architecture standards coverage targets and ROI-driven investment priorities across the QA organization
Drive cross-organizational quality initiatives that influence engineering practices beyond the QA team including shift-left adoption design-for-testability standards and production quality feedback loops
Own and evolve the ASP quality metrics framework defining KPIs (defect escape rate BCF failure reduction automation coverage certification pass rates) and presenting quality health to senior leadership
Champion non-functional requirements (NFRs) at the organizational level including performance reliability accessibility security and scalability testing programs
Lead process improvement and operational excellence initiatives (e.g. Value Stream Mapping quality retrospectives defect prevention programs) to continuously reduce waste and improve delivery velocity
Represent the QA organization in executive reviews business reviews and planning cycles translating quality data into actionable business insights

- 8 years of quality assurance team management experience
- 4 years of quality assurance engineering experience or Masters degree in computer science or equivalent
- Experience building test automation frameworks and tools
- Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals
- Experience influencing at all levels within an organization particularly at the executive level
- Experience in verbal and written communication for executive level leaders
- Track record of defining and executing organization-wide quality strategies for large-scale distributed software systems

- Experience with embedded systems consumer devices or mobile apps
- Experience in production monitoring and metrics reporting
- Experience using Lean Process Improvement Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes forecasting planning optimization and logistics
- Track record of driving 7080% automation coverage across multiple product areas with measurable impact on defect escape rates
- Experience with LLM-powered or AI/ML-driven product quality programs including defining validation strategies for non-deterministic systems
- Deep familiarity with enterprise software delivery in regulated or compliance-driven environments (e.g. healthcare hospitality senior living) including managing certification programs at scale

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.