Python Developer

At Arctic Wolf youwontjust watch the cybersecurity industry evolve youllhelp lead the change. Our global Pack is made up of people who thrive on solving hard problems moving fast and building technology that protects organizations around the to be recognized by Forbes CNBC Fortune CRN Gartner PeerInsightsand IDC MarketScape but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If youre looking for meaningful work smart teammates and the chance to make a real impact in a high-growth company thats redefining security operationsArctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. Were looking foraDeveloper to be part of makingthishappen.

About the role

Arctic Wolf Networks Inc. (AWN) is seeking a Developer 3 within our Software Development Support (SDS) organisation. This leadership role sits at the intersection of Support Product and R&Downing outcomes for complex escalated customer-facing issues and ensuring clear prioritization resourcing and timely resolution across teams.

You will lead coach and develop SDS engineers to solve hard problems across software infrastructure and cloud environments. You will set priorities unblock the team and ensure disciplined executiondriving cases to resolution through root-cause analysis clear decision-making and where appropriate enabling the team to contribute or coordinate code changes and partner fixes.

You will own the escalation programs outcomesdefining intake paths SLAs and handoffs; partnering with Product R&D Support and Problem Management; and continuously improving processes observability and automation so customer-impacting issues are rapidly diagnosed prioritised and driven to closure.

Key Responsibilities

• Own day-to-day SDS case intake/triage and execution: prioritise and maintain Jira hygiene; assign/rebalance cases; run daily standups/weekly reviews; monitor SLAs/aging/throughput and drive timely progress.

• Oversee the full software development life cycle.

• Ensure their teams is following ISMS regulations through acceptable use and secure coding practices.

• Lead stakeholder coordination and escalation quality: partner with Support/Product/R&D/PM; ensure clear problem statements repro steps and telemetry; unblock engineers; manage customer/executive communications; capture learnings and drive process/tooling/automation improvements.

• Recruitment: Lead recruitment efforts for their team(s) for both full-time and co-op employees.

Qualifications

• Bachelors degree or foreign equivalent in Computer Science or related field or equivalent combination of education and experience.

• 3 years in software development or related role.

Technical Experience (Preferred)

• Cloud platforms (AWS Azure)

• Observability tooling (Elastic Stack Kibana logging pipelines)

• Scripting and automation (PowerShell Python Bash Ruby)

• Databases and data platforms (MS SQL MySQL Athena Databricks)

• Containerized environments (Docker Kubernetes)

• Ticketing and collaboration tools (Zendesk Jira)

• Experience with REST APIs

Environment and Physical Demands

• Work is primarily sedentary in nature and can be executed in sitting or standing positions in an office environment.

• Requires the ability to utilize technology including using a keyboard verbal communication and working with device screens that require visual acuity.

• If located in a company office mobility is required to physically navigate the space.

• In the event of business travel mobility is sufficient to use public and private transport and navigate to essential locations.

• May include moving or lifting 25 pounds or less (e.g. office chair reams of paper).

On-Camera Policy

To support a fair transparent and engaging interview experience candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection improves communication and allows for full engagement from both candidates and interviewers. We understand that technical bandwidth or location-related challenges may occasionally prevent video use. If this applies candidates are required to notify us in advance so we can explore appropriate accommodations.

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2025) Best Places to Work USA (2021-2025) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024-2026) and Kununu Top Company Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over10000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity andinclusion andtruly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protectingpeoplesand organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unityhere.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages including:

• Equity for all employees.

• Flexible annual leave paid holidays and volunteer days

• Training and career development programs

• Comprehensive private benefits plan including medical insurance for you and your family life insurance (3x compensation) and personal accident insurance.

• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make ourentireexperience asaccessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodationby emailing Hiring Pageto learn more about our application process.

Security Requirements

• Conducts duties and responsibilities in accordance with AWNs Information Security policies standardsprocessesand controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.