Property Manager OR Mall Manager

• Responsible for the overall operations and maintenance of the property in order to provide

• customers with a comfortable environment and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption

• Day to day/end to end mall operations

• Ability to handle Security Parking Housekeeping Mall Maintenance and other Operations teams i.e Complete - facility management

• Delegating the responsibilities to the mall management team (subordinates) and outsourced agencies (Housekeeping & Security) of Entire Mall and then taking feedback and reporting the same through MIS reporting system.

• To attend & sort out the complaint of customers and brand owners as well as shop owners.

• Good team management

• Good communication

• Should have technical knowledge

• Should be outspoken and have good interpersonal skill

• Prepare an overall budget in coordination with Management for the Operations department

• Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Engineering Parking House-keeping Security etc.)

• Work effectively with internal departments (esp. leasing) and information is communicated around the business units - new store openings launches events changes to procedures staff newsletters.

• Contribute to the establishment and maintenance of positive relationships with tenants Mall customers community civic and governing officials vendors and customers

• Online Marketing - Assess the effectiveness of the mall website and implement content improvements and new features to meet on-line objectives. Manage and develop the e- newsletters from the website as required. Incorporate online activities with offline marketing promotions

• Consumer PR - Day to day responsibility for all PR Customer Tenant as well as Govt Agencies

• Develop understand and communicate relevant retail trends to include sales and footfall forecasting & reporting and general issues

• Marketing Campaigns - Develop and implement ATL and BTL marketing campaigns and brand strategies to achieve growth in footfall.

• Preparing the annual Marketing Plan and ensuring that marketing objectives are achieved

• Work closely with all agencies to develop yearly media plan and ensure timely and top-class implementation of all marketing communications.

• Develop and manage relationships with retailers head office suppliers retained agencies ensuring cost efficiencies and brand guardianship is achieved at all times.

• Collecting monthly CAM (Common Area Maintenance) charges from the shop owners of mall and to maintain its record.

• Preparing the monthly Power point presentation of all promotional activities branding & events taken place at the Mall in that respective month.

• Develop and Implement SOP for each activity and then develop an affective MIS reporting

• system.

• Checking & authorizing daily / weekly / monthly administrative expenses.

• Checking & authorizing bill of specialized services provided by outside agencies.

• Checking & approving materials requisitions for Entire Mall.

• Follow up for CIVIL Works Pre monsoon cleaning and other civil related works to be attended.

• Parking Management Pay & Park system for generating Revenue for Mall.

• Follow up for Technical Works - lifts HVAC DG set plumbing carpentry etc

• Record all complaints in complaint register & resolve the same on priority basis.

• Co-ordinate with Marketing Accounts Customer Service and Maintenance Team.

• Benchmark the leasing status at other competing malls and update the market information and use the same to increase the occupancy at Mall.

• Responsible for enhancing sale of retailers Responsible for documentations & tracking lease/re-lease of retail spaces Tracking occupancy of the mall. Evaluate performance of retailers on continuous basis and recommend churn as required

• Ensure category & brand mix are performing optimum

• Networking with existing / potential retail fraternity / brokers / investors

• Analyzing and evaluating ongoing Business Performance of tenants

• Managing the business planning & budgeting process

• Timely and accurate reporting of Mall performance

• Storefronts trends Fit-out guidelines Tenant Co-ordination

• Creating framework for key Retail Events and Promotions

• Executing Retail Events & Promotions to exceed the expectation

• Conduct Business Review Meetings

• Key Areas :

• Lease Coordination

• Legal Coordination

• Retail Design

• Revenue & Sales Maximization

• Events Promotions Sponsorships

• Retailer Relations

• New Initiatives for Revenue & Customer Delight

• Lease Administration

• Budgeting & Finance

• Business Review Meetings

• General Duties

• Retailer Communications

• Knowledge of building systems and financial accounting

• Operations or facility management experience at a senior level as part of a shopping centre or property management team

• Simple valuation and investment principles

• Technical and soft services contractor procurement and management

• Understanding and application of risk management in the property environment

• Can involve standing and walking

Contact HR Number -

Mail Id -

Minimum Experience Required 9 to 12 Years