Project Manager – CAPA & Complaints

Project Manager CAPA & Complaints

Your Role:

• Coordinate teams across Quality R&D Engineering Manufacturing Operations Supply Chain Procurement Regulatory Service and Customer Quality.
• Identify recurring CAPA themes and opportunities for systemic improvement.
• Coordinate implementation of corrective/preventive actions including process product system and documentation changes.
• Maintain CAPA dashboards and management reporting.
• Drive accountability across CAPA action owners.
• Own and track business KPIs related to complaint and investigation timelines quality and throughput.
• Provide regular KPI progress and risk updates to leadership and key stakeholders.
• Drive timely closure of complaints and investigations through structured follow-up with action owners.

Youre the Right Fit If:

• Bachelors or Masters degree in Mechanical/Electronics Engineering
• Experience: 10 years in Project Management preferably with CAPA and Complaints Handling in Medical Devices.
• Strong knowledge of Quality Management Systems and risk-management principles.

Skills :

• Strong data analytics skills with the ability to derive insights from operational and performance data.
• Excellent stakeholder management and communication skills across multiple organizational levels.
• Strong presentation and reporting capabilities including development of executive-level dashboards and updates.
• Proven ability to drive accountability and coordinate cross-functional teams without direct authority.
• Experience in process improvement operational excellence and AI-enabled productivity solutions is preferred.
• Well versed with Project Management tools.

How we work together:

We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.

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• Onsite roles require full-time presence in the companys facilities.
• Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
• This role is an office-based role.
  
  

About Philips:
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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