Project Manager Avasant Labs

Avasant

Job Location:

Delhi - India

Monthly Salary: Not Disclosed

Posted on: 17 days ago

Vacancies: 1 Vacancy

Job Summary

AboutAvasant
Avasant is a Los Angeles California headquartered leading management consulting firm providing Strategic Sourcing IT and Business Transformation and Global Strategy services to the global Fortune 1000. Since 2006 Avasant has negotiated over $250B in deals and operates in over 50 countries. The firm has been recognized as Worlds Best Outsourcing Advisor by the International Association of Outsourcing Professionals (IAOP) for fourteen consecutive 2020 we were also recognized as one of the top five industry analyst firms by the Institute of Industry Analyst Relations (IIAR). Learn more at Labs is building solutions combining the power of Automation Analytics and AI along with our deep consulting insights data and analytics to help our clients with their most pressing issues. These solutions enable our clients to engage with us in newer models while maximizing value for their business priorities. These solutions automate traditional core consulting processes applying the power of technology to support human experience and insights. Avasant solutions and products include AvaMark AvaSense Avasant Copilot Strativa Edge among others. Our clients include industry leaders and F500 organizations across the globe.

Role Overview :

This role will be responsible for managing and coordinating product releases managing multiple client environments handling operational requests and ensuring smooth platform administrationenabling product and engineering teams to focus on innovation and long-term roadmap execution.

The key roles and responsibilities for this position include the following:

Client & Request Management
1. Own projects with multiple clients from the product standpoint.
2. Act as the primary operational point of contact for multiple enterprise clients.
3. Manage and track client requests including: Enhancements Configuration changes Defects and issues Operational and administrative requests
4. Triage prioritize and coordinate requests with product engineering and delivery teams.
5. Ensure clear communication timely updates and resolution closure with stakeholders.
ReleaseManagement
1. Own end-to-endreleasecoordination across multiple client environments.
2. Plan and manage: Featurereleases Patches and hotfixes Client-specific deployments
3. Maintainreleasecalendars and deployment schedules.
4. Track dependencies readiness risks and post-releasevalidation.
5. Ensure controlled and predictablereleases with minimal business disruption.
ServiceNow Platform & Instance Administration
1. Oversee administration of ServiceNow-based applications across client instances.
2. Manage user access and role assignments configuration governance as well as environment coordination.
3. Ensure consistency stability and compliance across environments while supporting client-specific needs.
4. Partner with development teams to support deployments and configuration changes.
Operational Project & Program Management
1. Drive execution of multiple parallel workstreams across clients.
2. Track milestones timelines risks and dependencies.
3. Maintain operational dashboards and status reports.
4. Proactively identify bottlenecks and recommend process improvements.
Process Governance & Documentation
1. Establish and improve operational processes for request intake and prioritization releasegovernance and environment and instance management
2. Create and maintain documentation such as: RunbooksReleasenotes Operational guidelines
3. Ensure structured handoffs between product engineering and client-facing teams.

Qualifications and Experience:

Bachelors/Masters degree with minimum 4-6 years of experience in managing operational execution release coordination and platform administration for enterprise-scale ServiceNow-based applications. Prior work experience with leading tech industry analyst or B2B SaaS firms will be an advantage
Strong project and program management skills with experience managing multiple parallel workstreams.
Excellent stakeholder and client management skills including expectation setting and escalation handling.
Ability to plan track and coordinatereleases enhancements and operational activities. Highly organized with strong prioritization and execution capabilities.
Good understanding of enterprise SaaS or workflow platforms; deep technical or development expertise not required. Prior knowledge or working on ServiceNow is an added advantage.
Clear communicator with the ability to work effectively across product engineering and client teams.

What Avasant Offers:

Entrepreneurial environment with the ability to lead and drive new initiatives to further personal and organizational goals
Global exposure and a chance to work with multi-national clients including some of the industry leaders
Training and mentoring on the latest business and sector practices based on market requirements
Opportunity to work with and learn from an international team of industry specialists
Focused programs for career development including funding of industry certifications and skill development programs
Dynamic and multicultural work environment

Required Experience:

AboutAvasantAvasant is a Los Angeles California headquartered leading management consulting firm providing Strategic Sourcing IT and Business Transformation and Global Strategy services to the global Fortune 1000. Since 2006 Avasant has negotiated over $250B in deals and operates in over 50 countrie...

Client & Request Management
1. Own projects with multiple clients from the product standpoint.
2. Act as the primary operational point of contact for multiple enterprise clients.
3. Manage and track client requests including: Enhancements Configuration changes Defects and issues Operational and administrative requests
4. Triage prioritize and coordinate requests with product engineering and delivery teams.
5. Ensure clear communication timely updates and resolution closure with stakeholders.
ReleaseManagement
1. Own end-to-endreleasecoordination across multiple client environments.
2. Plan and manage: Featurereleases Patches and hotfixes Client-specific deployments
3. Maintainreleasecalendars and deployment schedules.
4. Track dependencies readiness risks and post-releasevalidation.
5. Ensure controlled and predictablereleases with minimal business disruption.
ServiceNow Platform & Instance Administration
1. Oversee administration of ServiceNow-based applications across client instances.
2. Manage user access and role assignments configuration governance as well as environment coordination.
3. Ensure consistency stability and compliance across environments while supporting client-specific needs.
4. Partner with development teams to support deployments and configuration changes.
Operational Project & Program Management
1. Drive execution of multiple parallel workstreams across clients.
2. Track milestones timelines risks and dependencies.
3. Maintain operational dashboards and status reports.
4. Proactively identify bottlenecks and recommend process improvements.
Process Governance & Documentation
1. Establish and improve operational processes for request intake and prioritization releasegovernance and environment and instance management
2. Create and maintain documentation such as: RunbooksReleasenotes Operational guidelines
3. Ensure structured handoffs between product engineering and client-facing teams.

Qualifications and Experience:

Bachelors/Masters degree with minimum 4-6 years of experience in managing operational execution release coordination and platform administration for enterprise-scale ServiceNow-based applications. Prior work experience with leading tech industry analyst or B2B SaaS firms will be an advantage
Strong project and program management skills with experience managing multiple parallel workstreams.
Excellent stakeholder and client management skills including expectation setting and escalation handling.
Ability to plan track and coordinatereleases enhancements and operational activities. Highly organized with strong prioritization and execution capabilities.
Good understanding of enterprise SaaS or workflow platforms; deep technical or development expertise not required. Prior knowledge or working on ServiceNow is an added advantage.
Clear communicator with the ability to work effectively across product engineering and client teams.

What Avasant Offers:

Entrepreneurial environment with the ability to lead and drive new initiatives to further personal and organizational goals
Global exposure and a chance to work with multi-national clients including some of the industry leaders
Training and mentoring on the latest business and sector practices based on market requirements
Opportunity to work with and learn from an international team of industry specialists
Focused programs for career development including funding of industry certifications and skill development programs
Dynamic and multicultural work environment