Programme Coordinator, Trustlaw-Thomson Reuters Foundation
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Job Summary
Thomson Reuters Foundation is looking for a Programme Coordinator to join our TrustLaw team within our Access to Law programme.
Under our Access to Law programme we work with lawyers civil society and media organisations to make the law more accessible to those who need it most. We facilitate access to law through our leading legal services and programmes including TrustLaw the the worlds leading pro bono legal service. TrustLaw partners with leading law firms and corporate legal teams to facilitate free legal assistance critical operational support actionable data and resources for civil society organisations social enterprises and independent media around the globe. TrustLaw also produces original legal research on key social and policy issues to support advocacy and law reform and delivers capacity-building workshops on legal topics worldwide.
About the Role
The Programme Coodinator plays a central role in the Access to Law team coordinating the day-to-day running of our TrustLaw pro bono service and ensuring strong service standards. This is a client-facing role supporting our membership (non-profits social enterprises legal teams and other beneficiaries as appropriate) to engage with the TrustLaw service and providing comprehensive support to the Access to Law team which is globally distributed.
You will report to Global Legal Manager as part of the Global Legal Team working alongside a Legal Research Officer (also based in Mumbai).
This is a permanent role based in Mumbai.
Core Responsibilities
Coordinate all pro bono requests from reviewing and screening for eligibility and complexity liaising with clients to obtain further information managing scoping calls with the TrustLaw team cross-checking posted requests and sending out weekly legal network-wide communications.
Coordinate connections of legal providers to pro bono clients to ensure a smooth running of service including liaising with firms on questions about offers screening offers for eligibility criteria supporting with in-house-law firm collaborative offers connecting complex research projects with multiple legal teams and providing support to troubleshoot connection issues.
Liaise regularly with all TrustLaw members including law firms corporate counsel NGOs social enterprises and other beneficiaries and field a range of queries about the TrustLaw service and offerings and the TrustLaw Portal among others.
Monitor and manage shared mailboxes calendars and team filing systems.
Monitor accounts and projects in Salesforce keep records up to date and report on metrics for board reports and at regular Legal Team meetings and track the status of pro bono projects and connections.
Coordinate team guidance updatessupport day-to-day administration of the TrustLaw Portal and assist the team on Salesforce dashboards metrics and reporting queries.
Coordinate team meetings global internal team events and team inductions/system set-up.
Coordinate financial reporting and administration for the team including administration to support donor engagement with the TrustLaw Giving Programme liaising with the TRF Finance department where needed.
Coordinate key initiatives to support our impact reporting including our annual Fees & Hours outreach to our legal network to assess our overall pro bono value and outreach and data gathering to support the development of annual impact reports for our Giving Programme donors.
Support the global Access to Law team with a range of administrative tasks as required.
Assist with other duties as required such as supporting the Global Legal Team with the delivery of webinars workshops network engagement activities and other events involving TrustLaw members and beneficiaries.
About You
3 years experience in a coordination administration or client/account management role ideally in a fast-paced multi-stakeholder environment.
A proactive process-oriented individual with excellent client relationship skills and strong attention to detail.
Strong experience in general administration and customer service.
Comfortable working with financial administration or reporting processes (e.g. tracking budgets supporting donor reporting liaising with finance teams).
Hands-on experience with CRM systems (Salesforce strongly preferred) including maintaining records running reports and using dashboards to track metrics.
Excellent written and verbal communication skills with the ability to liaise confidently and professionally with a wide range of stakeholders including law firms corporate legal teams NGOs and social enterprises and across a global team.
Fluent English is a must (both spoken and written) and additional languages preferred.
A highly motivated self-starter with an ability to work independently as well as part of a globally distributed team.
Experience working in the non-profit development or legal sectors is an advantage.
How to Apply
The deadline for applications is 21 August 2026 at 11.59pm GMT.
To apply send your CV and coverletter describing how you meet the specifications for this role what you bring to it and your availabilityto without a cover letter will not be considered.
Salary iscommensurateto thecharities sectorand experience in must havethe right to work inIndia.
About Thomson Reuters Foundation
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Whats in it For You
Global Perspective and Impact: Interested in working for a dynamic global organization with a focus on social impact With hubs all over the world from Bangkok to Madrid to Rio de Janeiro join a truly international team with a shared goal of helping to build societies around the world that are free fair and informed.
Unique Approach: Our expertise in media and the law is world class. We combine the power of both to address the critical issues faced by humanity.
Our Relevance: With a focus on advancing media freedom fostering more inclusive economies and promoting human rights our work has never been more needed than right now.
Industry Competitive Benefits: We offer competitive salary packages and market-leading benefits.
Learning & Development: We are dedicated to the continual professional development of our employees and offer access to both in-house and external training opportunities.
About Thomson Reuters Foundation
TheThomson Reuters Foundationisthe corporatefoundation of Thomson Reuters the global news and information services company. As an independent charity registered in the UK and USA we leverage our media legal and data driven expertise to strengthen independent journalism enable access to the law and promote responsible business. Through news media development free legal assistance and data intelligence we aim to build free fair and informed societies.
About Thomson Reuters
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
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