Program Manager, Training

strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.


Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price wide selection and good product information. The teams primary role is to create and enhance retail selection on the worldwide Amazon online catalog and reduce defects.


The RBS training team builds people capabilities to make RBS the most customer centric team in Amazon. As a training program manager in this team your responsibility will include creating and managing training programs end-to-end thinking big and innovating and managing flow of information across multiple stakeholders to enhance user experience.

We are looking for a professional who is self-motivated with business acumen program management skills a good team player who can earn trust of stakeholders can innovate on behalf of customers and can deliver results in ambiguous situations. This role is an individual contributor working with a team of training experts solving people-skill problems for our business units. The right candidate will have the ability to apply program management best practices to manage and drive training programs for learners across business units and addition anyone in this role needs to demonstrate influencing with authority invent and simplify earn trust dive deep and insist on highest standard.

Roles and Responsibilities:
Engage with stakeholders evaluate business problems and conduct need analysis exercises to identify training opportunities.
Use industry best practices and manage entire program lifecycle including stakeholder relationships and innovating to enhance program effectiveness and user experience.
Effectively prioritize program roadmaps to concurrently manage multiple programs based on need/strategy.
Create strategies/mechanisms for systematically measuring training impact based on insights from data and anecdotes thus driving continuous improvement.
Create and manage communication strategy for promoting and reporting on program strategy/goal change management and risk management.
Write/support writing business review documents status reports etc. aligned to Amazon business writing standards.
Mentor other team members based on need.
Manage and maintain vendor partners delivery media and e-Learning application software for scale and ease.

Basic qualifications:
Graduate in any discipline.
Overall 8 years in managing training/people capability development related projects or programs. Demonstrated experience of managing and driving AI and emerging tech related training.
Demonstrated experience of managing stakeholder relationships and working with stakeholders at all levels across multiple teams.



- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

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