Program Manager, SWA Claims

Amazon is looking for a motivated individual for the profile of Program Manager I for its Amazon Shipping / Ship with Amazon (SWA) Program team. The goal is to develop easy-to-use reliable and transparent transportation services that beat all existing shipping alternatives for our doing this Amazon Shipping is deeply studying customer shipping needs and building innovative market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavor we are looking for dynamic self-starting and entrepreneurial individual who will organize execute and deliver key features to the Amazon Shipping portfolio.

Key job responsibilities
1. Define design launch and manage new products and programs for improving experience and reducing reimbursements within the Amazon Shipping program and thereby enabling scale.
2. Gather requirements and conceptualize solutions to solve a business and shipper problems and work with key stake holders across various functions to define and launch the product/program.
3. Monitor key metrics on the program and work with all involved stakeholder teams to drive necessary action with field teams business ops finance sales and leadership teams to achieve goals. Manage Daily/weekly performance build mechanisms to detect and drive down defects and work on continuous improvements for all processes.
4. Launch and expand the program as per the business requirements and build/own all the long term planning program and product roadmap for Amazon Shipping. Work extensively on industry bench marking do shipper studies and work with Commercial team to understand the requirements of our prospective Shippers and work on building these capabilities.
5. Use customer and market feedback competitive analysis and bench marking and business metrics to make informed decisions.
6. Setup and manage end-to-end operational performance measurement and customer satisfaction related processes for all shippers with whom Ship with amazon is tied up.

A day in the life
This role will require exceptional communication and influencing skills and will work to influence stakeholders across shippers Business Operations Sales and Tech teams. This role will require the ability to work effectively in a fast paced startup environment partnering with others as needed and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role.

About the team
Amazon Shipping is the externalization arm for generating revenue by serving external shippers. We are leveraging our existing transportation network which serves customers and use its infrastructure and capacity to serve external shippers who dont use platform in anyway.
Internal job description

Basic qualifications

3 years of employee and performance management experience
Bachelors degree or equivalent or 3 years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 2 years of program or project management experience
- 3 years of Computerized Maintenance Management System program experience
- 3 years of maintenance planner/scheduler in industrial maintenance manufacturing or distribution industries experience
- 3 years of advanced Microsoft Word and Excel experience
- Bachelors degree in relevant field or 2 years of Amazon RME (BB/3P) full time experience

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience using Microsoft Projects software
- Experience with material handling systems (MHS) installation operation and maintenance
- Experience working in an analytical environment with cross-functional teams

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