Professional, Client Tech Support Engineering

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Professional - Client Tech Support Engineer

Position Summary

The Professional Tech Support Engineer independently manages production support activities resolves complex incidents and collaborates with multiple stakeholders to ensure application stability and client satisfaction.

Key Responsibilities

Service Delivery

• Execute complex support activities and technical administration tasks.
• Validate application and database performance following releases and maintenance windows.
• Support critical banking applications while ensuring SLA compliance.
• Analyze application behavior and system performance.

Incident Management

• Troubleshoot and resolve moderate to complex production issues.
• Conduct impact assessments and identify root causes.
• Coordinate with development infrastructure and database teams during critical incidents.
• Drive issue resolution through closure.

Problem Management

• Identify recurring issues and recommend preventive actions.
• Analyze trends and contribute to operational improvements.
• Create and maintain support documentation and troubleshooting guides.

Technical Requirements

Oracle Track

• Strong SQL and PL/SQL skills.
• Experience debugging packages procedures functions triggers and views.
• Understanding of indexing constraints exception handling and cursors.

.NET Track

• Hands-on experience applications.
• Knowledge of C# Angular REST services WCF/WPF and Oracle databases.
• Experience troubleshooting application logs and integration issues.

Required Competencies

• Ability to work independently.
• Customer-focused mindset.
• Excellent verbal and written communication skills with the ability to engage effectively with clients stakeholders and cross-functional teams.
• Proven experience discussing product functionality technical concepts and system behaviour with clients in a clear and professional manner.
• Strong troubleshooting and problem-solving background with a demonstrated track record of analysing technical issues and guiding clients through resolution.

Domain Knowledge

• Experience or strong working knowledge of banking payments financial services fintech or transaction-processing environments preferred.
• Ability to assess incident impact in the context of client-facing banking applications and financial services operations.
• Understanding of production support controls SLA sensitivity client impact and operational risk in banking technology environments.

Work Schedule & Coverage Requirements

• Willingness to work in rotational shifts based on business and client coverage requirements.
• Ability to support late-evening overnight and early-morning shifts as required.
• Flexibility to support US-aligned business hours swing-shift coverage and bridge coverage between global support locations.
• Participation in on-call rotations major incident support and critical production events outside regular business hours as required.
• Ability to operate effectively in a 24x7 production support environment supporting mission-critical applications.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.